Billing Analyst, Showmax

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

In this role you are responsible for the day-to-day activities around billing and payments success, with a primary focus on billing and payments data analysis, tracking payment performance across the product and analysing key trends and insights to improve processes and performance for the Showmax proposition.

What you'll do:

• Closely monitor and analyse our international D2C billing and payments performance for Showmax
• Analyse billing and payment KPIs to identify trends within the business and opportunities for growth
• Interact with external payment processors providers and credit card schemes on reporting, metrics, and data analysis
• Effectively and clearly present data insights and key findings across the organization as needed
• Synthesize insights into product and campaign-level best practices to inform organizational success
• Work closely with Data and Insights to develop additional tracking metrics and enhance reporting and dashboards as needed
• Work closely with Finance team on payment success tracking, impacts, and reporting
• Stay informed on global payment regulations and best practices that impact subscription merchants
• Perform ad hoc analysis as needed

What you'll bring:

• Strong data analysis skills and ability to effectively present data analysis and insights
• Strong communication and documentation skills
• Strong Microsoft Excel skills
• Ability to manipulate, question and interpret data in order to develop recommendations
• Ability to work cross functionally with internal and external stakeholders to resolve payment related inquires
• Aptitude and willingness to get involved in the details
• Proven ability to prioritize multiple business requests
• Self-motivated, detail-oriented and well-organized
• Proven ability to problem-solve and think outside of the box
• Great collaboration and facilitation skills with the ability to develop strong working relationships and succeed as a team player within the organization
• Minimum 3-5 years relevant working experience in payments, banking, or transactions
• Experience with Billing and Payments systems
• Knowledge of global payment trends and regulations and how they impact our D2C international business and our customers

Team overview:

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.