Billing and Collections Specialist

Location: Farnborough
Working hours: Full time 37.5

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
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Role Purpose

Responsible for Billing and Collections for the VBSE portfolio of customers, ensuring first time billing accuracy per customer contracts in order to maximise cash collected in line with payment terms, while developing and maintaining excellent relationships with customers

What you'll do

• Ensuring invoices go out on time per contractual agreements with customers in order to minimise unbilled revenue accrual.
• Ensuring that invoices are received by relevant customer stakeholders and charges covered by POs to facilitate payment timescales. Resolving any queries in an efficient and effective manner working in collaboration with other teams.
• Providing high levels of customer service through regular telephone and email contact with external customers.
• Forecasting of monthly collections from customers in order to ensure achievement of monthly debt reduction and cash collection targets, escalating internally where required.
• Maintaining customer records in systems, e.g. allocation of receipts.
• Ad hoc support for other finance tasks as required

Who you are

• Previous experience in Billing or credit control, corporate Gemini/Garisma/Crystal
• Experience of using multiple systems
• Good knowledge of systems and ability to use Microsoft Excel up to Intermediate/Advanced level, Word and email (outlook)
• Strong numerical and analytical skills
• Excellent level of accuracy and attention to detail
• Ability to maintain Customer Confidentiality and hold Developed Vetting (DV) security clearance

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.