Billing & Control Officer

Connect2Kent is currently seeking a Billing & Control Officer to join a temporary on-going assignment with Kent County Council's Strategic and Corporate Services Team.

• 12.34 per hour
• Broadstairs based
• 37 hours per week
• Hybrid after initial training period

Job Purpose

Working within a team responsible for the invoicing of income due to the authority you will play a vital role in providing high quality advice and accurate information to both internal and external stakeholders. As the first point of contact in relation to the receipt of an invoice you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner. You will support the administration of IT systems, to provide technical support and advice.

Skills/Experience

• Excellent analytical, accuracy, numeracy, and calculation skills.

• Excellent Customer Service skills and confident telephone manner.

• Ability to maintain confidentiality at all times.

• Ability to take a methodical and analytical approach.

• Ability to understand the requirements of accurate receipting.

• Excellent IT skills in Microsoft Office.

• Ability to converse professionally with individuals at all levels of seniority and from different disciplines

• Able to effectively manage customer enquiries, adapting communication style as required.

• Administration Experience.

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Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.