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Form of work
SalaryCompany Description
This is a fantastic opportunity to come and be a part of Mecca in one of our venues.
As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.
Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable experience!
What's in it for you?
- Competitive pay
- Paid breaks
- Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- 50% discount across food and soft drinks to enjoy with up to three friends (across Grosvenor too!)
- Company Sick Pay Scheme
- Pension
- Life Assurance
- Employee Assistance Programme and access to in-venue Mental Health First Aiders
- Opportunity to complete a funded Apprenticeship
- Uniform provided
Job Description
Our callers are trained to excite, entertain and look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it's like being part of the family.
Your adaptability will mean than you can get along with different people and work across all sections of the venue. You like to work hard and enjoy listening to our customers to find ways you can make their visit special. You are friendly with a smile that's always on and committed to making our venues a place for fun and excitement.
As a Mecca Caller you will be a critical part in your club presenting a professional and enjoyable environment; enabling our guests to be excited, entertained and have fun. You will be the voice and soul of your venue and responsible for the tempo of play. You'll get to know your audience, celebrate wins and manage the highs and lows of winning. You will naturally read the room and know how to give your guests a memorable experience.
Mecca Callers are the heartbeat of the venue. Naturally controlling the hall or event space to ensure an excellent customer experience.
- Professionally present the bingo in an inclusive manner ensuring that the experience is stress free for all our guests
- To be responsible for all events from beginning to end
- To present the bingo in a warm clear manner, ensuring varied intonation and peaks and troughs as appropriate to your audience
- To present bingo and events in a fun and engaging way
- Excellent product knowledge on the specifics of each individual game to ensure consistency across the estate
- To prepare all event content, games, prizes and equipment ahead of the event.
- Fully brief the venue teams with timings and plans for events and entertainment, ensuring the venue teams are aware of their role and responsibilities
- Contribute to continuous improvement of our entertainment delivery
- Support, coach, and develop the team to deliver the very best events
- Play a lead role within the calling team and Team Members before, during and after events
- Build good working relationships with the floor team and ensure you interact with them to build the customers experience
- Ensure all equipment is maintained, used and stored correctly any damaged equipment reported promptly
Qualifications
- Your attitude is more important than experience, we are looking for people who love looking after customers, are fun, adaptable, caring and hardworking who will fit into a cheeky chatty environment.
Additional Information
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. You'll be able to take part in exciting club-specific competitions and promotions.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Mecca, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.
Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you, your team, and your venue can work, win, and grow together.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
