Branch Manager

Job title: Branch ManagerLocation: Halesworth, Suffolk, IP19 8ARSalary: £40,000paHours: Monday - Friday 9-5 with flexability and on call expectations
Life at Prestige:People are at the very heart of Prestige, and we want to make life better for them. As a Branch Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.Your role at Prestige:To manage a designated Branch of Prestige Nursing, accountable for meeting the targets defined in the business plan and ensuring full compliance with quality and legislative standards. The Branch Manager reports to their Regional Manager.This involves the following major responsibilities:Achieve and maintain Registered Manager status with CQC.Compliance with ISO, and CQC requirements/legislation.Regular client visits/contact to retain and develop additional business with existing clients.Development of a recruitment strategy to match the business needs.Performance management of branch staff.Business development and marketing activities to identify and secure new business.Ensure efficient and timely placement of nursing and care staff.Day to day management of the branch, including the maintenance of accurate records.Providing reports/information for Regional Manager/Head Office as required.To meet objectives set by Regional/Business Manager.On call duties as agreed locally.Speicific Duties
:The Branch Managers' specific duties will include:To assess the branch performance against targets on a weekly and monthly basis, based on P&L'sDefine a recruitment and retention strategy for the branchManage the daily operation within the branch to ensure a cost effective and efficient service delivery.Ensuring that all recruitment of Nurses and Carers is carried out in accordance with ISO and CQC requirements.Promoting equal opportunities in recruitment, placement and training and development.Identification of training and development needs for branch staff.Dealing with complaintsA continuous sales effort to develop the branch in designated marketsResponsible for first line disciplinary and grievance of branch staff or members.Making presentations to new clients.Key account managementAdvising on pay and charge rates.Negotiating charge rates with clients.Ensuring effective placement of nursing and care staff in line with client needsMaintaining up to date and accurate records of all members, clients and placements, in line with procedures set out in Quality manual and as required by CQC.Managing the accurate processing of weekly timesheets on WebrosterProviding regular reports to senior management as requested.Key factors to sucess:Understanding the market and services/products that Prestige can provide.Ability to sell.Committed to delivering the service to the highest standard, ensuring compliance.Good management skills.The ability to communicate well at all levels.Effective time management and organisational skills.Competence/Characteristics:The Branch Manager will have recruitment experience. Knowledge of the healthcare market would be advantageous. The Branch Manager must be deemed suitable by CQC as a 'fit' person.The Branch Manager should also have the following key characteristics:Smart and professional appearance.Articulate with the ability to put across ideas succinctly and clearly.Computer literate in Microsoft Word.Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.Confident in selling.Good team leader/player, able to motivate others.Excellent organisational/administration skills.Ability to manage change.Skills and qualifications we're looking for:Candidates should have a good basic education.A management or recruitment qualification is desirable.Candidates must be willing to study for and complete the Level 5 Diploma in Health & Social Care and Children and Young Peoples Services.What we offer:A competitive salary28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service (pro rata'd)An additional day off for your BirthdayBlue Light CardRefer with the Care Friends mobile app and earn extra moneyCycle to Work scheme for our Head Office, Regional and Branch staffLong Service AwardsWorkplace PensionEmployee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7Supportive working environment with ongoing learning and development opportunities.A friendly, agile and flexible working culture.Please note:In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.We reserve the right to close this position early.#INDHP24