Brand Ambassadors/senior store assistants
Store open 7 days a week - 5 days out of this working
9:00-8:00 - working in shifts
industry - luxury jewellery
50k + bonus (dept on sales)
Hyde Park
General Qualifications and Job Description
Our client is looking for someone with luxury jewellery experience and a client base. Experience in a well-known local luxury jewellery company is advantageous. Being fluent in Arabic or Chinese is a plus. Advanced sales skills and customer relationship management, Giving importance to personal development and education
Sales and Service Competencies
- Brand conscious; can provide unique customer experience
- Able to convey the brand's passion, values and heritage to customers
- Open to innovations and change
- Strong communication skills and prone to teamwork
- Highly representative, responsible, positive and friendly
- Daily Boutique Transactions
- Able to comply with boutique policies and procedures
- Able to follow all sales procedures and instructions
Main Accountabilities:
Sales and Service Achievements:
- Ensures a unique client experience during a sale
- Maximize sales opportunity deriving from any entrance in-store
- Meets individual and boutique KPI's/targets ( both quantitative and qualitative)
- Transmits the passion, values and brand heritage of the brand
- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
- Develop High Jewellery business with existing clients
Client Relationship & Portfolio Development:
- Cultivates strong client relationships and develops client loyalty
- Enrich CRM database with client portfolio
- Participates in client events and performs all CRM 1 to 1 activities
Daily Boutique Operations:
- Respects all brand & boutique policies and procedures
- Apply all sales-related procedures and guidelines (discounts, security, legal, etc.)
- Ensure that all front areas of the shop are neat and clean and products are displayed as per VM guidelines Assists with special projects when requested
Qualifications / Key Skills
- Experience working in a luxury or client-centric retail environment
- Has a strong history involving customer service
- Being fluent in Arabic or Chinese is a plus.
- Curiosity to discover and delight our clients by leveraging an remarkable brand heritage experience
- Sales skills & product knowledge
- Networking
- Clienteling
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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