Brand Ambassador/Senior Store Assistants

Brand Ambassadors/senior store assistants

Store open 7 days a week - 5 days out of this working

9:00-8:00 - working in shifts

industry - luxury jewellery

50k + bonus (dept on sales)

Hyde Park

General Qualifications and Job Description

Our client is looking for someone with luxury jewellery experience and a client base. Experience in a well-known local luxury jewellery company is advantageous. Being fluent in Arabic or Chinese is a plus. Advanced sales skills and customer relationship management, Giving importance to personal development and education

Sales and Service Competencies

• Brand conscious; can provide unique customer experience
• Able to convey the brand's passion, values ??and heritage to customers
• Open to innovations and change
• Strong communication skills and prone to teamwork
• Highly representative, responsible, positive and friendly
• Daily Boutique Transactions
• Able to comply with boutique policies and procedures
• Able to follow all sales procedures and instructions

Main Accountabilities:

Sales and Service Achievements:

• Ensures a unique client experience during a sale
• Maximize sales opportunity deriving from any entrance in-store
• Meets individual and boutique KPI's/targets ( both quantitative and qualitative)
• Transmits the passion, values and brand heritage of the brand
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
• Develop High Jewellery business with existing clients

Client Relationship & Portfolio Development:

• Cultivates strong client relationships and develops client loyalty
• Enrich CRM database with client portfolio
• Participates in client events and performs all CRM 1 to 1 activities

Daily Boutique Operations:

• Respects all brand & boutique policies and procedures
• Apply all sales-related procedures and guidelines (discounts, security, legal, etc.)
• Ensure that all front areas of the shop are neat and clean and products are displayed as per VM guidelines Assists with special projects when requested

Qualifications / Key Skills

• Experience working in a luxury or client-centric retail environment
• Has a strong history involving customer service
• Being fluent in Arabic or Chinese is a plus.
• Curiosity to discover and delight our clients by leveraging an remarkable brand heritage experience
• Sales skills & product knowledge
• Networking
• Clienteling

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.