Building Safety Officer

Town and Country Housing are excited to announce a new Neighbourhood Housing Officer vacancy. 

The Role :​

As a neighbourhood Housing Officer, you will provide a comprehensive customer-focused neighbourhood housing service.

You will support the Neighbourhood Housing Managers in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained, and that a high level of customer satisfaction with Neighbourhood Services is achieved.​

Why choose us?      

By choosing Town and Country you will enjoy a variety of employee benefits including:​

• Contributory pension scheme 4% to 10% matched contributions​

• Hybrid working ​

• Free onsite car parking​

• Life assurance of 4x annual salary (Terms and Conditions apply)​

• 30 days annual leave in addition to bank holidays​

• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)​

• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses​

• Extensive annual Staff Wellbeing programme​

• Enhanced maternity, paternity, and shared parental leave provision​

• Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)​

• Annual flu vaccinations​

• Access to an extensive range of corporate discounts on shopping, travel & days out​

• Regular staff social events lunchtime walking club, rounders, festive Fridays etc​

• Travel loan. ​

• 2 x volunteer days a year ​

Overview

Town & Country Housing is an award-winning provider of affordable housing.   Town and Country Housing are a regional subsidiary of Peabody Group. This is a fantastic opportunity to become involved in the exciting development, which brings together two strong organisations to deliver more much-needed homes in the South East.

What you will be doing ​

 - The tenancy and estate management of general need properties including the day-to-day management of a defined number of properties.​

 - Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign-ups within target timescales.​

 - Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.​

 - Undertake tenancy audits in accordance with KPIs every year to ensure that our tenancy records hold up-to-date information on household members and contact details, including e-mail addresses. ​

 - Actively work with other agencies, both voluntary and statutory to provide added value to the service.​

 - Use a range of IT and management systems effectively ensuring up-to-date recording and processing of data and implementing new systems as required.​

 - Carry out procedures and administration relating to tenant rights including mutual exchanges and tenancy name changes. ​

 - Produce reports and maintain up-to-date, clear records and statistics in relation to all duties including computer records.​

 - Attend evening meetings and be flexible to work outside core working time. 

General:​

 - To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible..​

 - Recognise, respect and promote the different roles and diversity of the individuals within the Group.​

 - To actively contribute towards the Group’s key performance indicators and professional standards.​

 - Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly..​

 - To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.​

 - To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.  

 - To participate in training and attend other meetings and staff events as required.​

 - To undertake other such duties as may be reasonably expected from time to time.​

 - Be an effective member of your team, presenting a positive impression of your section and the Group.​

 - This job description is a guide to the nature of the work required. It is not comprehensive and does not form part of the contract of employment.​

Your knowledge and experience:​

 - Previous experience managing social housing stock (desirable)​

 - Ability to communicate with a range of stakeholders face to face, in writing and on the telephone​

 - Ability to produce clear and concise written reports (desirable)​

 - Ability to work on own initiative and initiate new ideas​

 - Demonstrable achievements in dealing with cases of anti-social behaviour (desirable)​

 - Self-motivated with the ability to prioritise workload and be effective in time management​

 - Effective use of IT management systems, Word, Excel and Outlook​

 - Effective use of Social Housing Management Systems (desirable)​

 - Ability to be flexible in approach to changes in the working environment​

 - Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services (desirable)​

 - Demonstrated ability to build and sustain effective external networks (desirable)​

 - Knowledge of housing policy and good practice in the sector (desirable)​

 - Commitment to equal opportunities and customer engagement​

 - A passion for innovation and best practice (desirable)​

 - Personal resilience and a high degree of self confidence and determination​

 - Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth​

 - Excellent communication skills

Behaviours:​

 - The strength and drive to meet high standards and commit to challenging goals and objectives​

 - Able to analyse information and data logically and reach sound conclusions.  Understand the business environment of Town & Country (desirable)​

 - The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement​

 - Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations​

 - The ability to interact and build productive relationships internally and externally​

 - Communicates effectively and professionally, projecting a positive impact on recipients​

 - The ability to develop professional curiosity.​

 - Ability to think innovatively while assessing risks and opportunities in a measured way​

 - Demonstrates resilience in pressured and stressful situations

Other

 - Full driving license and access to own transport

Closing Date: 24th April

We reserve the right to bring the closing date forward, so we strongly encourage early applications.  ​Do not delay...apply today!