AddressJob details
College
Buxton & Leek College
Responsible to
Operations Manager - Learner Journey
Location
Buxton & Leek College (Buxton/Leek Campus)
Salary
£11, 064 per annum (subject to change in line with the Government apprenticeship pay rate.)
Closing date
Tuesday 2 April 2024
Contract type
Fixed term contract 20 months
Post type
Full-time
Adaptive working type
Onsite
This role will be based on site, primarily in the named location.
Reference
0532-23-R
About the role
The level 3 Business Administration Apprenticeship offers practical knowledge and skills from planning and organising to record keeping and quality control, providing a highly transferable set of knowledge, skills, and behaviours, gained from working across an organisation and its processes.
During the apprenticeship, you will develop your skills in IT, decision making, interpersonal skills, communications, record, and document production, planning and organisation, and project management. These key skills and behaviours will support your own progression towards management responsibilities.
This role sits within the established student services team at the Leek and Buxton Campuses. As a Level 3 Business Administrator, you’ll have a keen eye for detail, readily apply initiative, demonstrate a commitment to working as a team member and produce work of a high quality. This role is focused on supporting the day-to-day operational demands that come with the delivery of high-quality student services.
This post reports to the Operations Manager for Learner Journey and has a key role in supporting the finance team in processing bursary applications.
You will also help oversee student transport, liaising with colleagues from the wider University and the High Peak Bus Company to ensure that learners can travel safely to and from college. You will also be involved with day-to-day administrative duties for the full Learner Journey team.
The team includes a range of student support services such as the Progress Coach Team, Behaviour Management, Safeguarding, Student Finance and Careers. With a strong student-centred ethos, this team works closely together to ensure barriers to learning are removed and students can progress to positive outcomes and destinations.
This is a fantastic opportunity for those looking to start a career in Business Administration as our apprenticeships combine practical training in a job with study, supporting you to gain the technical knowledge, practical experience and wider skills you need for your future career.
The role is fixed term for 20 months in order to support you to complete your Level 3 Apprenticeship. The successful candidate will have GCSE Maths and English at grade C/4 as well as a high level of proficiency in managing several activities and working in a customer facing role.
As this post involves working with children and vulnerable adults, post-holders will complete mandatory safeguarding training as part of their induction.
For further information and informal enquiries regarding the role, please contact Operations Manager - Learner Journey Angela Bradley via A.Bradley@blc.ac.uk.
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Principal accountabilities
- To provide comprehensive administrative support to the Learner Journey (Student Services) team as directed by the Operations Manager.
- To be the first point of contact for transport queries including the wider University, High Peak Bus Company, students, teachers, parents and any other internal and external stakeholders.
- To coordinate transport issues at the start and end of the day, communicating issues and resolutions to stakeholders.
- To provide initial information on bursary and transport as appropriate and sign posting when required.
- To support the administrative processing of Student Bursaries and communications around Bursaries with students, parents and staff.
- To lead a Level 3 Business project.
- To support team meetings, recording minutes and actions, disseminating these in a timely way.
- To organise and update information and maintain student records including those related to the Student Bursaries and Pay My Student.
- To use ICT systems (Office 365, Student Record System, e-Tracker and PayMyStudent etc.) to provide administrative support to the academic staff.
- Undertake general clerical functions including filing, photocopying, collating, and distributing documents.
- To liaise with academic staff and other internal departments as required on issues of student attendance, retention, and welfare.
- Assist in monitoring and delivery of an excellent customer service.
- To ensure the Health and Safety of self and others and that Equality and Diversity is encompassed and maintained.
- To comply with all aspects of the Data Protection Act.
- To comply with the colleges’ mandatory safeguarding statutory duty.
- Undertake any other duties as requested, commensurate with the level of post.
Person specification
Essential Criteria
Qualifications
- GCSE Maths and English at grade 4 / C or above
Experience
- Working independently and as part of a team
- Managing several activities/projects to meet deadlines.
- Organising events/activities.
- Note taking and creating actions within agreed timescales.
- Working in a customer facing role.
Skills, knowledge & abilities
- Confident in working with organisational and/or external procedures/regulations.
- Confident in a team environment and able to engage others.
- Confident in developing internal and external professional relationships.
- Able to articulate and produce written communications that are well structured.
- Organised and with excellent time management and prioritisation skills.
- Able to work on own initiative.
- Have a methodical work approach/eye for detail and the ability to set high standards for self and others.
- Confident in the use of MS office and all associated database/software functions.
Business requirements
- Completed DBS check with child barred list.
- Prohibited from Teaching check (academic only).
- Willingness to work flexibly and be responsive to business needs and customer expectations.
- Willingness to positively respond to change and learn new challenges.
- Ability to undertake occasional late/evening/weekend work at busy times.
Desirable Criteria
Qualifications
- Level 2 Business Administration and/or Customer Service qualification
Experience
- Education sector experience
Benefits
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.
