Business Administration Manager

Job Role:Business Administration Manager (BAM)

Reports to: Registered Manager (RM)

The holder of this job role understands that they are responsible and accountable for the following performance requirements of the role as follows:

1. In conjunction with the RM (or solely) be responsible and accountable for the smooth day to day running of the complete business - overall business performance, leadership of the organisation, compliance requirements (internal processes) and external (CQC, Local Authority and other contractual obligations), overall client management, training, and supervision processes within the operation.
2. To be responsible for the selection, hiring and onboarding process of first line management positions in collaboration with the RM.
3. To be fully responsible and accountable for all aspects of the satisfactory operation of company HR policies and processes including up to date recording of same.
4. To be responsible and accountable for the satisfactory operation of the company payroll processes on time and in full each month.
5. To be responsible for the satisfactory implementation of any necessary audit policies and processes required for internal or external needs.
6. To be fully responsible and accountable for the accurate and timely implementation of client invoicing and receivables on time and in full each month.
7. To be responsible and accountable for Facilities, Safety, Building, and Company Car Fleet operations and compliance to current legislation, HSE, and company standards at all times.
8. To be responsible and accountable for satisfactory operation and compliance of the IT and phone processes deployed within the company.
9. To investigate complaints, take any necessary and appropriate action and report to the RM, Local Authority and the CQC as required to ensure a satisfactory outcome.
10. To ensure that all work processes are deployed in accordance with the required CQC standards.
11. In conjunction with the RM be responsible and accountable for the monitoring and control of day-to-day expenditure within the limits defined by the Managing Director.
12. To effectively manage, lead and motivate the assigned Business Administrators and Apprentices within the assigned team.
13. To effectively manage the relationship with all company suppliers to ensure the smooth operation of the company at all times.