AddressWe are seeking a Business Analyst to join our Revenue & Bad Debt Assurance Delivery Team.
Working within Wholesale Market Services, Billing and Financial Customer Care function, this Delivery Team is responsible for the end-to-end delivery of change initiatives underpinning the ongoing transformation of this function – from initiative conception through to delivery, governance, and benefits realisation.
What you will be doing as a Business Analyst- You will be involved in leading a range of key activities to scope out ideas, capture business requirements and develop business cases to enable the department and Thames to make informed business decisions on what transformation activities to prioritise and deliver.
Key areas of accountability will include:
- Scoping/sizing of the opportunities - conduct necessary research required to put forward recommendations on priorities.
- Analyse current business process and gather requirements for proposed change - collaborating with wider teams to create a comprehensive set of business requirements.
- Set up and run workshops, deep dive sessions and lead information gathering.
- Collaborate with SMEs ensure requirements and designs reflect accurate process flows and proposed changes are fit-for-purpose.
- Convert complex ideas into concise documentation/ presentations and robust business cases to engage key stakeholders and obtain approval to proceed.
- Supporting the design and development of the initiative solution.
- Creating reports to measure our deliverables and report progress.
This is a hybrid role where you will mainly be working remotely - 36 hours per week
What you should bring to the role:
- Experience of change and transformation desired.
- Excellent communication (verbal & written) and organisation skills.
- Understanding the Agile delivery lifecycle.
- Confident in leading meetings and communicating with key stakeholders.
- Project Delivery exposure.
- Knowledge of putting together business cases and collecting information from different functions, asking critical questions, and developing benefits and cost structures.
What’s in it for you?
The role is varied, allowing you to take responsibility and ownership, think outside the box, and have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrives on being challenged and ensuring that we deliver the best outcomes for our customers and our business.
- Competitive Salary
- Annual Leave - Grade B – 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
