Address
Form of work
SalaryWe will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
We are looking for an experienced Business Analyst to take a role in M&G Life to help support our Customer Journey ambitions.
- You will support identification, analysis and delivery small-mediume scale change to support the delivery of our end to end journey vision.
- You will work with the business and our strategic partners to analyse and understand business problems and opportunities based on an understanding of the desired business outcomes and strategic drivers.
- You will define your approach and plan for your business analysis work including stakeholder engagement and outcomes of analysis activity.
- This will also include working with the business to process map, gather, analyse, challenge and prioritise business requirements in relation to the business problem.
- You will provide oversight and assurance of analysis and solution design activity delivered by our strategic partners.
Key responsibilities for this role:
- Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach.
- Analyse current product/services and processes, and identify and implement opportunities to optimise these. Help to evaluate and establish requirements using relevant techniques such as gap analysis.
- Use quantitative and qualitative data to define outcomes and solutions.
- Investigate problems and analyse options for new and existing products and services.
- Provide recommendations to solutions; work with stakeholders to identify objectives, opportunities and potential benefits.
Key Skills, Competencies & Experience
Skills and Competencies
- Collaborate and communicate with sponsors and stakeholders across the organisation using a range of tool and approaches to elicit the best outcomes and level of engagement.
- Can interrogate and interpret data from a range of sources, for example user research and process performance metrics, and consequently help the team to make data driven decisions.
- Can create user flows, wireframes and map business processes which represent the current structure and future design of a product or service.
- T akes an innovative mindset to problem solving. Can identify opportunities and generate ideas for continuous improvement of the delivery model, and generates insight to address unmet user needs.
- Helps the team set and manage expectations.
- Identify key stakeholders; manage their needs in harmony with user needs, using evidence to justify their decisions. Should understand how to handle opposing views, and combine them to reach consensus.
- Comfortable working in Agile, Waterfall and hybrid projects, and understands the advantages and disadvantages of the different methodologies.
- Understands the importance of adhering to Change Governance standards.
Experience
- Experience working in fast paced environments using different methodologies
- Experience working in cross functional teams
- Experience contributing to, and achieving, good customer outcomes
- Experience in setting up and facilitating workshops to understand business needs, gather requirements and ensure the business and user needs continue to be met by the proposed solution.
- Experience of Financial Services products and practices.
- Experience of working with 3rd party partners and providers desirable but not essential
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
