Business Analyst

THIS ROLE IS INTERNALLY RESTRICTED

To apply for this job, you must meet all of the following criteria:

• Be an employee of Kirklees Council.
• Be employed by Kirklees for the duration of the recruitment process – up to and including the start date.
• Have successfully completed your probationary period.

(Please note that if you work for an Academy, you are not an employee of the Council.)

Your employment status will be checked, if you do not meet the above requirements your application will be rejected.

Location:Civic Centre 1 / Hybrid

Are you an experienced Business Analyst ready to take on a new challenge? Do you want to work for a fast paced, creative and innovative social housing provider that is committed to delivering excellence?

Homes and Neighbourhoods is Kirklees Council’s housing function and came into being as a result of the Cabinet’s decision to transfer the activities of the former ALMO into the council in April 2021. The Service’s vision is:

Striving to be an excellent landlord by putting tenants and communities first

We are committed to transforming the relationship we have with tenants by rebuilding trust, providing an excellent customer experience and involving the tenants voice in influencing and shaping decisions that affect their homes and neighbourhoods. We do this by working with people in a place-based way and recognise the importance of strong collaborative partnerships to deliver our shared outcomes.

In Autumn 2022, Homes and Neighbourhoods developed and launched its ambitious Improvement Programme which will transform the way we work. The programme consists of three key workstreams, underpinned by significant investment in data and technology:

• Process improvement
• Strengthening compliance and assurance
• Culture change

Through the programme we are also developing a 4-5 year Technology and Data Service Plan – considering three major IT system procurements and implementations across housing management, repairs and assets, plus identifying activities to strengthen our data integrity and become a more intelligence-led service.

The Business Analyst will be part of the Improvement and Assurance team and will play an integral role in our ambitious programme of process redesign and IT system developments.

The role will play a lead in analysing our current processes and support the service in process re-engineering – considering problems and solutions, user requirements and finding efficiencies whilst always considering the tenant’s voice and experience.

The Business Analyst will also support the service in realising our ambitious technology roadmap – supporting with the current housing management system implementation (Civica Cx), followed by IT system replacements across repairs and asset management.

The service, along with the wider Council, is facing significant financial pressures. It is critical that we continue to explore new, efficient ways of working to ensure value for money across all of our activities - whilst delivering quality and compliance. The Business Analyst will, supported by the Service Development Manager and Service Director, support the service to identify efficiencies and opportunities for innovation across our processes. The role will work closely with staff across Homes and Neighbourhoods – from senior managers to front-line delivery, in addition to colleagues across the corporate centre – including Data and Insight, IT and Transformation.

The Business Analyst is a newly developed role at Kirklees Council. You will have the opportunity to develop a whole-organisation approach to business analysis and take a lead role in sharing learning and good practice with other change teams. This is a fantastic opportunity to shape and develop the Business Analyst role and business analysis practices at Kirklees Council.

This role is based within Growth and Regeneration – Homes and Neighbourhoods. Find out more about working for Kirklees.

We offer flexible working, a generous annual leave entitlement, and are committed to supporting our staff to have a positive work/life balance and support hybrid working – encouraging a mixture of home working, office working (in our newly refurbished Civic Centre One) and through workshops across Kirklees. We are also committed to training and development, including gaining further qualifications where needed.

For more information about the role, please look at the associated documents below (Job Purpose). For an informal conversation about the role, please contact Sarah Thistlethwaite (Service Development Manager) at: sarah.thistlethwaite@kirklees.gov.uk.