Address**We are now accepting applications from internal candidates only.**
The Business Analyst (BA), will play a critical role in defining and enabling exceptional client service and operational excellence through business process and technology change within the Service Strategy and Optimisation (SSO) Team
In this newly created role, you will help deliver continuous improvement across our current client journeys, systems, processes, and platforms. By collecting, analysing, and interpreting data from various sources, you will support the Digital Transformation Roadmap and project portfolio. To succeed, the BA will need to build a deep understanding of Arbuthnot Latham’s operating model (People, Process, and Technology) and will work on agreed initiatives, document client-focused business requirements and capture changes to our client journey and experiences. You will be at the forefront of driving positive change, ensuring our Platform and proposition evolves to meet the needs of our clients and colleagues.
You will work closely with colleagues across the business to understand the needs of each team and client persona in relation to specific business challenges or potential changes/transformation. Responsibilities include:
- Supporting the Head of SSO to create and implement a comprehensive strategy for end-to-end client service across private, commercial, and wealth management journeys, aligning this strategy with our Client Promises to ensure a seamless and efficient experience.
- Maintaining, and updating client journeys and service blueprints as we enhance our client experiences.
- Gathering, identifying, and documenting business requirements through virtual and face-to-face interviews, focus groups, and workshops with key stakeholders.
- Evaluating existing operating models to design and propose new and improved solutions.
- Identifying and capture data which through analysis and visualisation, empower decision makers to make informed decisions.
- Assessing current operating models to devise and recommend enhanced solutions.
- Remaining up-to-date with internal and external Change Management and Business Analysis methodologies and best practices.
- Working closely with internal teams and external partners, acting as a ‘translator’ to bridge business need and technical capability
Key Interfaces:
- Programme Lead/Project Leads/Product Owners
- Business Analysts
- Programme Managers/Programme Leads
- Heads of Business Areas / Directors
- Business and Operational SMEs
- Client Insights Managers, Marketing
- Senior representatives of Private & Commercial Banking and Wealth Management
- Heads of Platform
- Business Architect/Technology Architect
- Project Managers and SMEs
