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Form of work
SalaryAbout Our Client
Our client stands at the forefront of revolutionising online learning for organisations dedicated to transforming the lives of high-risk individuals, including the homeless. They partner with prominent organisations such as Shelter, Crisis, YMCA, Salvation Army, NHS Trusts, and Westminster City Council, leading the charge towards positive change. Since their inception in 2018, they've been backed by the Mayor of London and the Home Office. Additionally, Health Education England has recognised them as a top training provider. Founded by a leading Clinical Psychologist with over 20 years of experience in homelessness, they are the fastest-growing edtech platform in the UK health and social care sector. They are now on an exciting journey to expand into substance abuse and criminal justice sectors, as well as i the USA, Canada, and Australia.
About the Role - Business DevelopmentAccount Manager
This role will play a critical part in owning and developing relationships with existing clients and spearheading the growth into new sectors and territories
Business Development (60%)
- Working with the senior team to refine and execute the Business Development plan
- Delivering & reporting on KPIs
- Identifying new target markets and potential clients
- Developing existing client relationships
- Identifying and attending conferences, meetings and industry events
- Delivering pitch presentations and product demonstrations
- Offering organisational consultation on training needs that aim to enhance customer service delivery and operations
- Negotiating contracts and closing deals
Account Management (40%)
- Monitoring incoming orders and ensuring these are fulfilled effectively
- Ensuring all clients get the most from the range of products
- Managing existing client relations offering customer support resolving queries and issues
- Designing and delivering tailored onboarding and training roll-out plans to new clients
- Delivering LMS performance presentations, impact monitoring, analytics and activity reporting to organisational leads and senior executives
- Holding regular client business reviews
- Sharing feedback on all suggestions for improvement to the business
- Reporting on user activity, client suggestions for improvement, competitor activity and market research to the senior team
Admin
- Ensuring all client information is up to date on internal systems at all times:
- Be the internal ‘owner’ of the CRM database, including but not limited to the accuracy of accounts, contacts, leads and pipeline information
- Keeping key client documentation stored and up to date in SharePoint, including but not limited to Contracts, Proposals, Presentations and Reports
Marketing
- Managing social media activity and marketing where required to support new business, marketplace visibility and reputation management
Other
- Other key tasks as deemed appropriate
About you
Experience in…
- Solution selling preferably in training, education, e-learning marketplaces or SAAS to NHS, charities or voluntary organisations
- Pitching to clients in person, via phone or video
- Developing & executing Business Development plans
- Managing accounts and identifying opportunities for growth
- Designing and delivering onboarding programmes for clients
- Working in a startup or a fast-paced small business
- Using CRM (Gold-Vision), excel and the Microsoft suite
Bonus points for
- Experience of using social media and marketing strategies to deliver business opportunities
- Understanding of health, social care or charity sectors, particularly the homelessness sector
- Academics in health, social sciences, psychology or business degree
