Business Officer

What will you be doing?

You will need excellent customer service and communication skills as part of the role requires you to answer queries from professionals and members of the public regarding Safeguarding and Early Help enquiries. You will be liaising with external agencies such as the Police and Schools, so a good understanding of confidentiality and GDPR is required.

You will need to be flexible in your approach to work as this is a varied role with short statutory deadlines, along with having good administration skills and the ability to prioritise.

The remit of this role will include, but is not limited to; data entry for missing and founds, composing letters, quality assuring data on a regular basis, collating information for chronologies, answering queries from professionals and members of the public, monitoring team inboxes.

About you

You will be expected to work on your own initiative, keep calm under pressure and work to tight deadlines. You should have a methodical and concise approach to tasks and the ability to prioritise workloads effectively. You will need a comprehensive understanding of Microsoft packages (Word and Excel) and be able to use databases.

Please provide a CV detailing your previous roles, experience and qualifications and evidence on your supporting statement how you meet the essential criteria of the person specification. You do not need to meet all of the essential criteria to be able to apply, we are looking for enthusiastic people who are keen to learn.

Please note the role is a mix of home and office working and an extensive police vetting is required for this role.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme.
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers