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SalaryWe are on the lookout for a dedicated and skilled Business Operations Administrator to join a dynamic Business Operations and Business Assurance Team for a not for profit organisation contributing to their mission at the heart of charitable initiatives.
As a Business Operations Administrator, you will play a crucial role in supporting the Head of BOAT with various responsibilities, ensuring the smooth operation of our banking activities.
As the Business Operations Administrator your key tasks will include:
- Daily, Weekly, and Monthly BOAT Tasks: Assist in executing and managing essential BOAT functions to maintain operational efficiency.
- KPIs & SLA Monitoring: Collate and monitor Key Performance Indicators and Service Level Agreements to uphold our commitment to excellence.
- Outsourcing Management: Administer Outsourcing Management, ensuring seamless collaboration.
- Financial Administration: Prepare monthly bank charges accruals, reconcile invoices, and address anomalies prior to payment.
- Risk and Compliance: Leverage your knowledge of procedures and risk/regulatory framework to identify areas of improvement and propose solutions.
- Complaints Handling: Assist the BOAT - Complaints Officer and Operations Management Team in managing complaints, providing technical oversight, and offering coverage during peak periods
This role is perfect for you as the Business Operations Administrator if you possess:
- Banking Operations Experience: Previous experience in banking operations or relevant transferable skills.
- Customer Service Ethic: A strong commitment to delivering efficient and effective services with a customer-centric approach.
- Communication Skills: Excellent verbal and written communication skills.
- Organizational Skills: The ability to multi-task, prioritize workloads, and manage responsibilities effectively.
- Incident Management Knowledge: Familiarity with Incident Management processes.
Please apply as directed.
