Business Operations Manager

Do you have a passion for environmental sustainability? Are you skilled in identifying and implementing improvements to business practices?  Are you looking for an opportunity to utilise your contract negotiation and relationship management skills?  If you are looking for the next step in your career, this could be the opportunity to broaden your operations or office management experience and perform a vital role in helping us to achieve our mission. 

This is an exciting time to join us at the Medical Research Foundation, where we have recently launched our new five-year strategy.  We are looking for an Operations and Office Manager to help us achieve our mission to drive the life-changing advances of tomorrow, by laying the foundations for ground-breaking new discoveries today.  Reporting to the Director of Governance and Operations, you will play a crucial role in the delivery of our operations and office management, and in our delivery of our environmental sustainability strategic objectives.   

Your main responsibilities will be:

• Designing and implementing policies and practices which put environmental sustainability at the forefront of our Business Operations; championing environmental sustainability practices across the organisation
• Identifying and delivering business-wide operations efficiencies by refining existing, and establishing new, business policies and processes
• Overseeing the day-to-day management of the office ensuring it is an efficient, safe and pleasant working environment for staff and visitors; liaising with the building management company and the IT service provider; troubleshooting or escalating IT and building-related issues as they arise
• Managing external service provider contracts, including procuring and negotiating new contracts where required
• Ensuring a first-class customer service experience for those contacting the charity
• Line management of two members of staff.

We would like to hear from you if you:

• Have a commitment to OR experience in developing environmental sustainability practices
• Have significant experience working within an operations role OR an office/facilities management position
• Have experience in identifying and implementing business improvements through contributing to the development of policies and procedures
• Are able to build and maintain effective working relationships with suppliers and other key stakeholders
• Have experience of training, motivating and managing people
• Have a sufficient understanding of IT matters and terminology (as a user) so that you can effectively liaise between users and the IT service provider
• Have an eye for spotting potential issues and taking action where needed, within the office environment
• Are solutions-focused and target-orientated, with the ability to see the bigger picture
• Are able to think and plan strategically, combined with a keen eye for detail
• Are confident in bringing appropriate challenge to behaviours and established practices
• Able to bring a sense of ownership to ensuring the office is well maintained and an enjoyable work environment

We will offer you

We will offer a salary of £45,000 - £48,000 for a full-time 36-hour week and double-matched pension contributions up to 10% max employer contribution.  We offer 30 days of annual leave plus bank holidays (pro rata) per year, excellent financial, health and social benefits and an opportunity to join a dedicated team making a difference to human health. 

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for overseeing the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based, although there will be opportunities for remote working.  

Visit our website for further information and details of how to apply.