Address About the
Growth, Support & Operations
team:
Customer Success is a diverse group of problem solvers with infinite technical curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others.
Salary information:
N/A - Depending on experience
Responsibilities:
- Overseeing projects and initiatives that focus on achieving partner success
- Creating, implementing and optimizing scalable processes to prepare the company for hyper growth
- Help answer key business questions to drive our business forward and grow revenue
- Identify both weaknesses and opportunities within the business and create revenue-maximizing opportunities
- Driving discipline and data accuracy in pipeline reporting
- Helping manage global staff, vendors & partnerships
- Performing regular team audits to assess key efficiency indicators
- Effectively collaborate with cross functional teams, commercial, account management, product, etc. to improve processes and increase knowledge and asset sharing
Performance Profile:
- Relevant experience in sales operations, business consulting or finance operations
- Experience working with or as account manager/customer success/seller within a media company or an agency
- Deep understanding of the tech landscape and advertising world, digital media revenue ecosystem, web technologies and advertising measurements and analytics
- Strategic mindset - you will be able to anticipate potential roadblocks and keep ahead of the curve with emerging trends
- Impeccable attention to detail
- Strong organisational skills and ability to keep on top of contact reports, status reports, client and meeting management
- Great communication and interpersonal skills
Office:
Our London office is based at the bright and spacious WeWork London Victoria. We offer a flexible 3-days in the office and 2 days remote work setup.
