Business Process Analyst

Job Title:
Business Process Analyst
Department:
Operational Excellence
Reports to:
Lead Business Analyst
Location:
London/Hybrid
Role Summary
Operational excellence (OpEx) is a business philosophy focusing on continuous improvement and advancing technology-enhanced Business Processes to achieve better results. It aims to increase efficiency, reduce waste and costs, and improve quality and customer satisfaction.
Within the Operational Excellence function, you will perform day-to-day business analysis activities to deliver the Operational Excellence Strategy. You will work with all business units, analysing, benchmarking, and defining business requirements for processes, technology, and business change. This role will include driving the implementation of operational change within the respective division.
Role Accountabilities:
Work with stakeholders at all levels to gather and document Business Process and technology requirements.
Analyse and document existing Business Processes and identify opportunities for improvement utilising a combination of the BSC BA and DMAIC Framework.
Investigate and make recommendations to improve quality and accuracy, resulting in less rework, reduced error rates, and overall cost reduction.
Create process maps, data flowcharts, time and quality metrics, and other documentation to help improve initiatives.
Provide communications and updates to business stakeholders on the progress of actions.
Train and mentor quality champions to support their continuous improvement initiatives.
Role Requirements:
London Market Insurance/Broking experience (preferred)
Knowledge of Six Sigma, Lean, and other process improvement methodologies (essential)
Some experience of working within a relevant role (essential)
Experience in process mapping, reengineering, and systems implementation (essential)
Skills and Abilities:
Outcome focused.
Self-motivated.
Good team player with the ability to operate on your initiative.
Excellent written and verbal communication is required (at all levels within the organisation).
Analytical and data-orientated.
We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.