AddressAbout The Role
BUSINESS PROCESS ANALYST - Permanent role
DIVISION: Central
LOCATION: Hillsborough, Northern Ireland
Benefits: Subsidised Private Medical Cover; Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)
As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Process Analyst to join our team.
The Business Process Analyst provides business management services to the department and business:
- Identify opportunities to improve business solutions
- Act as engagement contact between IT and business stakeholders
- Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
- Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
- Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
- Support the design, implementation and deployment of new Business Systems
- Maintain user experience at the forefront of solution design
- Ensure training and documentation requirements are fulfilled
Role breakdown:
Engagement
Engagement
- Build strong rapport with key business stakeholders
- Excellent communication skills
- Passionate about using technology to solve business problems
- Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
- Engaging business stakeholders with non technical language
- Motivated self starter who is keen to deliver to an excellent quality
Problem Solving
- Assume ownership for all business function requests within remit
- Manage and own case/issues log with 3rd party vendors
- Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
- Ability to understand complex business problems and address through the use of technology
- Offering advice on processes that will reduce user frustrations
- Process mapping of current and to be – with clear benefit measurements
- Holistic understanding of Business Processes
Delivery
- Contribute to solutions training, strategic and tactical plans
- Develop, deploy and maintain training materials for key systems within remit
- Identify, prepare and deliver training needs within remit
- Facilitate preparation of Business Process and end-user documentation, advise of updates in areas of responsibility
- Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
- Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
- Understand scope of agreed work and when to accommodate or escalate scope creep
- Clear experience of working to deadlines
- Adhere to ISO27001 standards and policies
- Ability to manage a project from conception, through to handover and delivery covering:
- Business case and specification
- Make recommendations on a case by case basis between bespoke development and off the shelf
- Vendor Management
- Wireframe generation
- Product User workshopping
- Product Management/Roadmap
- System Documentation and Training
- System Testing
- Appreciation of UI/UX and how it affects solutions
Business Focus
- Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
- Reviewing current systems/processes to drive improvements and evolve our solutions.
User Support
- Supporting Business Systems as required
Teamwork
- Working within the Business Engagement and wider IT team to share knowledge and improve performance
- Participate in peer reviews to give and receive constructive feedback
Essential
- 3rd level qualification or relevant business experience
This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Other Information
- Job is located at Head Office with Hybrid working available
- Some travel to other sites may be necessary.
- Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
- The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to
- undertake other duties from time to time.
Our Commitment to you:
GRAHAM aims to be an employer of choice for people from different backgrounds and to promote respect for the individual and equality of opportunity. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey. The diversity of our people, their skills and abilities is the strength that helps us achieve our best.
We will only consider applications from individuals who are eligible to live and work in the UK as per Home Office regulations. Please check your eligibility with the regulations before applying, as we will sponsor a work permit on your behalf. Individuals with a current time restricted right to work in the UK should contact the Human Resources team in the first instance.
