Business Services Co-Ordinator

Summary

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator.

Hours: Part time 25 hours per week. Working pattern will include regular weekends and bank holidays (usually at least 1 weekend day per week) and we'd prefer 5 x 5 hour days per week, but there may be some flexibility with this. Talk to us at interview about the hours you can do. 

Salary: FTE £22,152pa Actual £14,768pa

Contract: Permanent

Interviews: 7th February (TBC)

If you have any questions about this role please contact: .uk

What it's like to work here

Formby’s shifting sands create ever-changing dunes sculpted by the wind and squeezed by surging tides. Sea views over Liverpool Bay to the hills of North Wales can be enjoyed from the windy sandy beaches. Footprint trails 5000 years old sometimes reappear as the sea erodes ancient mudflats. Pinewood walks with red squirrels lead to open fields and the Formby Asparagus trail. Formby is the place for simple pleasures of a family day out, for healthy exercise, fresh air and relaxation, and for a seaside picnic in the perfect spot.

Working with us.

Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We’re looking for people to work with us who are enthusiastic, flexible, adaptable, enjoy variety and are full team players. (As we have relatively small teams on site, everyone helps each other out.)

Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on Bank Holidays, so all staff are expected to take part in a regular weekend and Bank Holiday working.

.AZ011 North West

What you'll be doing

At the heart of everything we do on site is conservation and visitor experience – to look after these special places for ever, for everyone. Working as part of the property team, you’ll be the first point of contact for visitors contacting us by phone or online. You’ll also be responsible for accurate record keeping and data management, supporting the team with group bookings, social media and cash handling, as well as being the lead for facilities management record keeping.

You’ll promote the great work being done on site by gathering content for and sharing newsletters and upcoming event information in and around the local community, as well as across the site at various visitor touchpoints.

You’ll use your strong people skills to establish good working relationships with property colleagues, as well as providing a fantastic experience to visitors whether in person or via digital media. 

Who we're looking for

• Relevant experience in a Business Support environment; along with facilities or office supervision responsibility
• Good written and verbal communication skills
• Great team player
• Flexible and customer -focussed with strong customer service skills
• Able to multi-task and prioritise own workload
• Well organised and attention to detail
• Advanced IT Skills
• Due to the nature of the site and the need to travel around the local village, holding a full UK driving licence is essential for this role.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.