Business Support Administrator Apprentice

Objective is to achieve and maintain accurate, consistent and cost-effective processing that deliver to the requirements of customer contracts and the requirements of auxiliary departments such as Accounts, Human Resources & Health & Safety.

This is a multi-faceted role in which you will be required to provide administration and Business Support, under the direction of your Business Support Administrator, to your Line Manager, his surveyors and cutting team members and the company as a whole. The jobholder’s objective is to achieve and maintain accurate, consistent and cost-effective processing that deliver to the requirements of customer contracts and the requirements of auxiliary departments such as Accounts, Human Resources & Health & Safety.

1) Reception/Telephones

The jobholder will be responsible for answering Hi-Line’s inward phone calls promptly and professionally and for handling the inward call themselves, redirecting the call to the correct person or taking an appropriate message.

Associated with this responsibility, the jobholder will maintain an up-to-date internal contact list of employee mobile and other numbers. The jobholder will also be responsible for receiving the occasional visitor to Hi-Line and dealing with the visitor or redirecting him/her to the appropriate person in Hi-Line.

2) Locations

Hi-Line has a duty of care to record and account for the whereabouts of all its employees on a daily basis. Hi- Line has an established procedure to manage this process and involves the handling of inward messages from our teams, recording data on our MS Access based Locations Tracker and where required forwarding resultant information to WPD. The jobholder will be required to maintain daily locations for their specific area plus additional areas if required.

3) Technical Works

To service the needs of the Technical Works contract, process work is associated with the various elements of this contract. This will include circuit reports, map production, invoice production, HAUC requests, diary maintenance, reconciliations, shut-down requests, revisits, customer requests, problem spans and the maintenance of paper records. The jobholder will be required to maintain and update the various trackers and spreadsheets to a high degree of accuracy.

4) General Administration

The jobholder will be required to carry out all general administration tasks for their department. This will

include assisting the Business Support Administrator in maintaining employee absence and holiday records, checking and processing of timesheets before they are passed to Finance, diary management for their manager, surveyors and teams where required, carrying out duties in accordance with the asset operating policy (such as diarising vehicle checks, entering weekly vehicle data), typing correspondence for their manager and surveyors, monitoring department emails, filing, photocopying.

5) Sundry

To carry out other duties as required by the company.

Hours: 40.00 per week
About the employer:
Established in 1998 we are one of the UK’s leading arboricultural companies. We are a family-run business, employing over 250 people, from apprentices to consultants, delivering professional, safe and cost-effective solutions in all areas of arboriculture, grounds maintenance and associated services. At the core of our values and strategy lie our people, the community and the environment. People – Investment in learning and development forms a central theme to our operating procedures, ensuring that we remain at the forefront of the industry and that our people have clear development paths. Community – We have deep roots in the local community, providing educational support and mentoring opportunities, as well as sponsoring local events and supporting community initiatives. Environment – We understand that all our daily activities and operations have an impact on the environment. We are committed to continuous environmental improvement.
Requirements and Prospects:

• Customer service skills
• IT skills

• Hard working
• Motivated

Training Provided:
You will be required to attend Exeter College one day a week during term time. During this time you will work towards the Level 3 Business Administration apprenticeship.
Additional Information: