Business Support Administrator

About the role

We are seeking to recruit a Business Support Administrator in the Education Inclusion & Partnership Team in North Northamptonshire Council.  You would be joining a highly motivated, committed team which has been brought together from a wide range of experiences to ensure pupils have full access to and are safe in education and to support access to education and positive educational outcomes for vulnerable learners.
 

The Educational Inclusion and Partnerships Team fulfil the statutory duties of the local authority pertaining to children and young people of statutory school age including Elective home Education (EHE), Children Missing Education (CME), Child Employment and Entertainment (CEE), securing 6th day provision following Permanent Exclusion and investigations for the offence of failing to secure regular school attendance. The role of Business Support Administrator is to input, manipulate and retrieve data on a range of IT software. Maintain, develop, and enhance recording systems to service users. Triage and disseminate information, acting as a key point of contact for the team, council and external services users.
We are committed to creating a diverse and inclusive workforce which reflects the community we serve. We aim to create a workplace that celebrates diversity as we know our greatest strengths are the people who make up our team.
We want talented, ambitious, and passionate people like you to come and take on this challenging and rewarding role. With excellent oral and written communication skills, you will be a clear thinker and outcome focussed. Collaborative multi-agency working is key to this role alongside being resilient and determined.
For an informal discussion about the role please contact the Recruiting Manager, Ryan Jarvis, EESAdmin.NCC@northnorthants.gov.uk .

What will you be doing?

1. Support Management with the production, manipulation and maintenance of data using a variety of IT systems.
2. Thorough knowledge of Processes, systems and procedures associated with the service area.
3. To interact with colleagues, supervisors, managers, other service areas and the public.
4. Scheduling and co-ordination of own work, taking responsibility for the completion of tasks within internal, external, and statutory timescales.
5. Jobs require a normal level of courtesy and effectiveness in dealing with other people. Should be able to ask questions, seek clarification and exchange information using tact and diplomacy.
6. May contribute at a team level to monitoring resources, providing statistical information and be involved in delegated project work. Some individual judgement will be required.
7. Undertake additional tasks to support the Business Support Manager in accordance with the role and functions of the post. 

About you

GCSE, NVQ Level 2 or equivalent in a relevant subject

and/or

Experience at administrator level 1

 and

Appropriate level of literacy and numeracy

Participate in team development activities and assist, coach and mentor less experienced colleagues and team members in the performance of routine tasks to support the achievement of individual and team performance and development objectives.

Operate and set up a range of filing and retrieval systems for the team to maintain an effective service to the service users.

Accurately maintain a wider and more complex range of manual and computerised records/management information systems providing guidance to others to meet service standards and support efficient service delivery.

Provide administrative and / or secretarial support and guidance on specific issues to internal and external service users to support efficient service delivery requirements.

Handle a wide range of more detailed queries referred by other colleagues and provide a point of contact for service user feedback to meet service standards.

Gather data and financial information related to the work area to support in the production of management reports and information on service performance to meet service area requirements.

Initiate and build a wide range of positive professional relationships with colleagues, internal and external service users to deliver the service to required standards.

Produce a wide range of more detailed documents and may support less experienced colleagues in the production of documents to support efficient service delivery.

Plan co-ordinate and implement personal diary and meeting schedules, with supporting documentation to ensure that business is completed within service standards and meets business requirements.

Our benefits

We offer:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• agile and flexible working arrangements to help you with a healthy work-life balance.

About us

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

• helping people live active fulfilled lives
• caring for our young people, providing them with high quality education and opportunities
• enabling a thriving and successful economy
• leading on a green and sustainable environment
• ensuring our communities are connected so they can shape their lives and where they live
• providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.