Business Support Manager

Are you passionate about helping others overcome challenges?

Do you have excellent communication skills and ambition to make a difference?

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Business Support Manager to join our dedicated team.

We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing demand for our services and new ways of working.

Business Support Manager - £31,000 – £33,000 FTE dependent on experience 

Hours:37hrs p/w available (min 28hrs p/w would be considered)

Location: Dudley and Wolverhampton Offices / Home Working

Main Job Purpose

This role will sit within our Business Support team which consists of the Head of Business support, 1 x Business Support co-ordinator, Business Support administrators, Business Support assistants.  

The role has 2 dual functions:

1. The first key function is being the direct line manager for our team of 8 Technical and Quality of Advice Supervisors. This team is a separate team within our Business Support function whose purpose is to quality check and support all our client facing staff in the delivery of high quality advice services. We anticipate this part of the role will take approx 60% of the post holder’s working week.
2. The second key function is to support the Head of Business Support in the creation and implementation of key Business Support programmes of activity to in the advancement of the organisation’s business plan. This will include sometimes leading directly on key business activities, sometimes working in partnership with other key personnel across the organisation, sometimes overseeing the implementation of work undertaken by other members of the Business Support team. We anticipate this part of the role will take approx 40% of the post holder’s working week.

As a varied and dynamic role within our Business Support team, we expect the post holder to be agile and flexible in how they respond to their workload, with sound planning and organising skills and excellent people management qualities.

What We Can Offer You

• We embrace individuals from all walks of life, encouraging everyone to bring their authentic selves to work every day.  
• We understand the importance of balance and provide flexible working hours to accommodate your needs outside the workplace.
• We prioritise the health and wellbeing of our employees, recognising that wellness contributes to professional success.  
• We advocate for continuous professional growth and encourage employees to pursue development opportunities.  
• We value the power of collaboration and actively seek input and feedback from our employees on workplace decisions.  
• We offer a generous annual leave entitlement, an employer Contributory Pension Scheme, and an Employee Assistance Programme.  
• We pride ourselves on our culture of positive engagement, collaboration and team spirit and prioritise the health and wellbeing of all our team. Whilst we value relevant experience, we are also committed to developing staff.

We believe in providing training and development opportunities for individuals who possess the skills and qualities that align with our organisations values and aims.

We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve.

If you are interested in the above roles, please visit our website for more information and to download a recruitment pack from our vacancies page on our website via the button below.

Closing Date for Applications: 15th July 2024 at 4pm (We reserve the right to close these vacancies early if we receive sufficient applications for the role)

Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities.

We look forward to hearing from you