Business Support Officer

We are currently looking to recruit 3 x Full Time (37 hours) Business Support Officers who will carry out the role of Minute Takers to provide support to Child Protection meetings for a busy Social Care Team.

The office base is currently in Byker, Newcastle upon Tyne and at times you may be required to attend meetings off site with community settings e.g. schools.

Office Hours are Monday to Friday 9 am - 5 pm

The role

 As part of the role, you will be required to attend meetings in person and via Teams where family and professionals are in attendance and take notes of discussions held, produce high quality notes outlining prevalent points raised and decision rationale.

The ideal candidate will be require:

• Experience of Minute Taking and/or ability to convey discussion points in a clear written format.
• Excellent communication, organisation, and time management skills to enable them to manage a high workload whilst meeting statutory timescales.
• Manage a busy workload and demonstrate the ability to prioritise/reprioritise workloads as and when required to meet deadlines.
• To take part in identifying and embedding business process improvements.
• Deal with enquiries, including technical queries about the service in line with our procedures and protocols
• Give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas, and taking minutes as needed.
• Give interactive WP support to the allocated service using digital, audio or copy typing.
• To contribute to skills, transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
• Develop and maintain positive joint working relationships with relevant staff , internal and external stakeholders.
• Give a professional and courteous reception service as needed.
• Account for, reconcile, and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.

The person

• Must have simailar experience in an office environment
• Must be educated to NVQ level 2 (or equivalent)
• Be educated to GCSE stanard including 4 GCSE's including both Maths and English (or equivalent)
• Have excellent IT skills includiung MS Office
• Be able to take minutes of meetings
• Have excellent customer service skills