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Form of work
SalaryAbout the role
The Learning & Development Team are looking for a Business Support Officer to join our team on a fixed term contract until March 2025 providing excellent customer service and efficient administrative support to our learning offer. You will be joining a welcoming and friendly team of just over 50 colleagues based at our office in Huntingdon and facilitating learning opportunities across the county. We support the learning and development of thousands of Council colleagues; we manage this through our Learning Management System (LMS) which hosts e-Learning modules and a booking system for in person and virtual training. Alongside this, we support colleagues to complete Apprenticeships and work-based qualifications.
We are passionate about delivering excellence and strive to ensure every interaction colleagues have with us is supportive, welcoming, and empowering, and you will have a key role in supporting us with this. You will have the opportunity to work flexibly from both home and our main office in Huntingdon or other council locations across the county.
The position can be up to 37 hours per week, we also promote flexible working and would welcome applications from candidates who would like to explore a work pattern that works well for them. For internal colleagues, secondment requests are welcomed.
The closing date for applications is Sunday 7th July. Interviews will take place on Tuesday 16th July at Stanton House in Huntingdon.
For more information or to chat about this opportunity please contact Emma Parker on emma.parker@cambridgeshire.gov.uk or 07747 476214
What will you be doing?
You will be working closely with a variety of learning facilitators across the team, the council, and external providers. You will also be in contact with learners who are wishing to access our learning offer. You will be part of a wider Business Support team of 8 other colleagues supporting similar activity. Tasks relating to this post can include:
- Be the main point of contact for all queries relating to the Social Work (SW) Apprenticeship programme from Higher Education Institutes (HEI), applicants and internal teams via a shared mailbox responding to queries, seeking advice and input from others as needed.
- Arranging interviews
- Supporting the recruitment process for the SW Apprentices collating relevant documents, carrying out ID checks and completing the Disclosure and Barring Service process
- Ordering of all IT equipment and resources for the programme
- Working with colleagues to plan and set up the induction programme, booking of speakers, trainers and rooms
- Attending the monthly Task & Finish Group to support with recording actions and ensuring these are completed within a timely manner
- Enabling payments to suppliers and invoices to charge customers.
- Using the Learning Management System to advertise a variety of courses and all associated tasks to support the delivery of each course such as: adding courses and training dates, monitoring course numbers, confirming attendance, cancelling places
About you
You should have extensive office administration experience, the ability to prioritise your workload, show attention to detail and accuracy. Good communication skills will also be required as you will be liaising with a variety of people across the organisation as well as external colleagues.
You will be expected to work on your own initiative, keep calm under pressure and work to deadlines. You should have a methodical, concise and flexible approach to tasks and the ability to prioritise workloads effectively. You will need a comprehensive understanding of Microsoft packages (Teams, SharePoint, Word and Excel) and be able to use databases where full training will be given.
Don’t worry if you can’t yet fully demonstrate the essential criteria - a willingness to learn and develop is just as important and full training and support will be given.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:
- Flexible working
- Flexible Bank Holidays
- A comprehensive wellbeing package
- Our Cambs Rewards employee discounts
- A comprehensive pension scheme
- IDEAL staff equality, diversity and inclusion network.
- Camweb our staff intranet helping to keep you informed
- An employee recognition scheme
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
https://www.cambridgeshire.gov.uk/council/jobs-and-careers
Attached documents
- Business Support Officer JD + PS.pdf
