Business Support Officer

Role Responsibility

We are offering a unique opportunity to join our Business Support Service for a fixed term contract Until 31st March 2025. This is a great opportunity for someone looking to gain experience within a Local Authority setting as a Business Support Officer.

This role is to cover a secondment and will work to our Social Connections Service, which is based at Brook House in Whitstable. Working alongside 1 other Business Support Officer you will form a tight working team to support the practitioners of this service.

About the Social Connections Service:

- Family Group Conferences

The Social Connections Service provides coordinators who take an neutral role in facilitating Family Group Conferences. They bring together relevant professionals, with wider family and friends to make safe plans for young people at risk of harm. Social workers and early help workers can refer to this service.

- Lifelong Links

Another service provided is Lifelong Links. This is a service for young people in care who want to know more about their wider family, either to help them understand their identity or to reconnect. This is a young person led process, a coordinator will work with the young person to help them identify who they may want to connect with. They will ensure searching is safe and the young person is seeking positive connections who will support them now and when they leave care. Child in care social workers and 18+ personal advisors can refer.

The Social Connections Service work with families to provide plans that ensure children and young people are living in the best environment possible. You will provide the Social Connections Service with outstanding Business Support to enable them to reach their children and young people centred goals.  The work is interesting, varied and demanding, and we need someone with a calm and organised approach who can make a positive contribution to the success of the team.

You will have a good working knowledge of MS applications including Word, Excel, PowerPoint, and MS Teams as well as confidence using database applications.  Knowledge of Liberi and payment KCC programmes would be helpful.  You will demonstrate a confident telephone manner and possess a high standard of spoken and written English.

You will be working within a confidential environment with a can-do attitude.  Duties include but are not limited to typing minutes and plans, formatting, distributing, and uploading information onto KCC systems.  Booking venues, organising meetings, diary management and invoicing.  You will be confident liaising with families and professionals on a range of matters and can handle highly sensitive and confidential information.  You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment.  You should enjoy working as part of an effective team but also work independently to a high standard whilst working remotely.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.