Business Support Officer

Our local authority client based in East London are urgently seeking an experienced Business Support Officer.

£24.48 an hour umbrella

Purpose of the Job

To provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service. The postholder will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC systems effectively. Good communication skills and a strong commitment to team working and customer care are key requirements. Whilst this post is generic, officers may be allocated to a specific team dependent on the workloads of each team and the precise nature of tasks will therefore vary.

Key Accountabilities

1. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.

2. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.

3. To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested.

4. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.

5. To service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions.

6. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring Hackney Council s deadlines for responses is complied with.

Knowledge

• An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
• Good understanding of effective approaches to customer care and complaints resolution.
• A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases).

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.