Company Description

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Business Support Partner at City and County Healthcare Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

Job Description

What you’ll do

The Business Support Partner will fundamentally be responsible for managing their team and ensuring the successful planning, co-ordination and end-to-end delivery of all Business Support and Business Support projects, whilst ensuring a ’best practice’ approach to system and process adoption is maintained when improving business efficiencies and KPIs.

You will be managing a regional team consisting of Business Support Officers, while maintaining the effective functionality of a central support team and Director-level stakeholder relationships. You will need excellent stakeholder, communication, customer service, support skills, and be able to set the standard when supporting the operational teams through change.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• NEST pension scheme

• subject to terms and conditions and qualifying period

Qualifications

What you need

The successful candidate will have;

• 5 or more years of experience in a Social Care environment in a similar role
• Confident leadership skills
• Excellent stakeholder management abilities
• Ability to positively influence stakeholders for successful project outcomes
• Solid understanding of customer service principles and practices

• Experience in managing remote teams and collaborative environments.
• Excellent IT skills, particularly in Excel and Microsoft Office applications
• Very strong organisational and time management skills, able to work under high-pressure deadlines.
• Effective prioritisation and execution skills in a high-pressure environment
• Keen attention to detail and ability to produce high-quality process/training documentation
• Capacity to work independently with little supervision
• Desirable understanding of Project Management methodologies
• Ability to efficiently plan and manage workloads, ensuring project and task deadlines are met

Additional Requirements:

• Full UK Driving license is essential due to nationwide travel
• You will need to be based close to at least one of our office location’s
• Flexibility for short notice travel

Additional Information

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

City and County is an Equal Opportunities Employer.