Business Systems Change Manager

BUSINESS SYSTEMS CHANGE MANAGER - Fixed Term Contract until May 2025

Location: Trafford, Bury, Nottingham

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

Our Corporate Division supports the 4000+ strong workforce in L’Oréal UK & Ireland.  It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward.

We embrace our entrepreneurial spirit in everything we do, always challenging ourselves to new ways of doing things. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.

Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

You will

•    Act as a cross divisional expert on the Sales & Distribution Module of SAP, liaising with and influencing a wide range of stakeholders across the business to deliver new projects, system functionality and training for users 

•    Work closely with the IT development team and retail partners, collecting requirements to shape and lead solution design to ensure corrections and new functionality are compatible with the Distribution Centre and Customer Supply Chain processes

•    Use knowledge of system landscape and processes to inform on risk of change through ongoing transformation projects, factoring in impacts on all relevant business functions 

•    Be responsible for investigation and resolution of issues within SAP and partner systems, identified either through pro-active reporting, or raised by the operational teams 

•    Thoroughly validate system improvements prior to their implementation, ensuring an adequate test suite is built and updated to find bugs and regression issues

•    Be responsible for upskill of Order to Cash and Customer Supply Chain user communities, acting as the go-to expert on project and operational topics

•    Travel between all 3 UKI sites, working with the management team to implement change

You have

•    Strong planning and organisation skills with an ability to appropriately reprioritise when it’s right to do so

•    A solution orientated mindset with the ability to work accurately at pace and cope with ambiguity

•    Experience of implementing process-improvement 

•    A meticulous approach with the ability to demonstrate the highest level of attention to detail

•    Previous experience of working with the SAP SD module, within a L’Oréal environment

•    Been involved in or led key projects for the business

•    Problem solving skills – Ability to root cause issues, empowering you to take responsibility and contribute your own ideas.

•    Can do attitude – No problem is too small, supporting others in need and seeing challenges as an enabler for change

•    Working at least an intermediate level on Microsoft Excel

•    Knowledge and experience of industry recognised testing frameworks

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.