Business Systems Specialist - Technical

FTE and working pattern: 35 hours weekly, permanent hybrid role Annual leave: 33 days plus 9 buildings closed days Organisation name: Global Information Services directorate Purpose of Role Reporting to the Business Systems Manager, the Technical Specialist will work with colleagues within the Business Systems Team, within the Global Information Services and across the University to help support and develop a range of Business Systems, primarily the University’s ERP system (Oracle Fusion), which provides Finance, HR and Procurement functionality. The system we use is Oracle Fusion ERP (www.oracle.com/uk/erp), which is widely adopted in Higher Education and many other sectors. Working as part of a small team, you will have a strong technical background, with experience of supporting complex software systems. However, we do not necessarily expect you to have experience of Oracle Fusion. Training will be given as required, and you will be able to access help and advice from our third-party support partner. This is a fantastic opportunity to develop sought-after Oracle Fusion skills. Summary of Key Duties and Responsibilities Technical development Collaborate with internal teams to understand specific development needs and requirements. Design and implement small-scale extensions to Oracle Fusion applications, working with colleagues and the University’s support partner where required. Take new developments through the deployment cycle, to ensure there is fully evidenced deployment process, User Acceptance Testing and Roll-back option as required. Work with the change manager on large scale change and development; working with project teams to document, develop and deploy approved changes. Bring developments to the Business Systems Change Approval Board (CAB) with full documentation for approval to deploy to production environments. Develop and maintain reports and data extracts based on agreed requirements. Monitor, extend and maintain systems integrations using OIC (Oracle Integration Cloud). Write and optimize SQL queries etc for Oracle Fusion applications. System maintenance Monitor and maintain existing configuration, integrations, reports and other developments, working with colleagues and the University’s support partner where required. Perform periodic reviews of the University's configuration to ensure best performance and compatibility with Oracle Fusion updates and patches. Propose and implement improvements to existing usage of the system, working with colleagues and the University’s support partner where required. Education, Qualifications & Experience Essential A first degree in Computer Science (or related discipline) or equivalent practical experience in the workplace. Experience of supporting, monitoring, troubleshooting customising and configuring complex off-the-shelf SaaS cloud based systems such as Oracle Fusion, Microsoft Dynamics, Salesforce or SAP, with experience of the full development lifecycle, from requirements gathering through testing to deployment. How to apply Applications can be submitted up to midnight (UK time) on Monday 26th February 2024 Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers disc.hw.ac.uk.