Business Systems Support Analyst

Job Description
About the Role
We are seeking a Business Systems Support Analyst to join our IT Business Systems Support team in our Leighton Buzzard office. You will work closely with our Senior Analysts and act as their 2^nd point of contact for more complex business area and applications that they are responsible for.
Key responsibilities of the Business Systems Support Analyst:

• Remain current and up to date on the applications within your area, understanding the business landscape and development roadmap
• Identify key trends, collaborate with Problem Management and identify opportunities for Service Desk
• Triage, identify and resolve incidents escalated from Service Desk, 1^st Line, and 2^nd Line
• Fulfil standard service requests for the applications in your area
• Process and coordinate timely responses to incident reports
• Resolve both reactive and proactive problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies to prevent future incidents.
• Provide application maintenance and support services directly to users or service delivery functions.
• Collaborate with system developers and colleagues in different areas, such as Database administration or Network support, is often required

Experience & skills required to be successful as a Business Systems Support Analyst:
Essential

• Proven experience as a Business Systems Analyst working in a technical environment.
• Good knowledge of Microsoft products to support/enable analytical activity and for presentation material
• Ability to interact well with both business and technical resources at all levels
• Excellent written and verbal communication skills

Desirable

• Property industry experience

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,250 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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