Call Centre Administrator

Job description

We are seeking a proactive and detail-oriented Call Centre Administrator to join our team on a part-time basis (25 hours per week). The successful candidate will play a crucial role in managing communication with leads, ensuring appointment availability, and maintaining accurate records in our CRM system. .

Responsibilities

• Appointment Scheduling: Make outbound calls to leads to confirm and ensure availability for appointments. Coordinate with team members to schedule appointments efficiently.
• Follow-Up Communications: Send follow-up emails to leads to confirm appointment details and provide necessary information. Conduct follow-up calls and emails to gauge interest and address any concerns.
• CRM Management: Record all relevant contact activities, appointment details, and lead interactions accurately in the CRM system. Regularly update lead information and maintain data integrity in the CRM.
• Feedback Collection: Place follow-up calls after appointments to gather feedback from leads regarding their experience. Document feedback in the CRM system and communicate insights to the appropriate team members.
• Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for leads.
• General Administration: Assist the sales and admin team with other administrative duties as required.

Skills and Qualifications

Essential Skills

• Previous experience in a Call Centre or customer service role is preferred.
• Strong verbal and written communication skills.
• Proficient in using CRM systems and comfortable with data entry.
• Ability to work independently and collaboratively in a team environment.
• Detail oriented with a focus on accuracy in record keeping.
• Flexibility to adapt to changing priorities and schedules.

Desirable Skills

• Microsoft Office proficiency.
• CRM Systems experience.
• Customer Service skills.
• Reporting and analysis.
• Team collaboration.
• Communication skills.
• Time management.

Further Information

The Employer is: VB BLINDS SYSTEMS LTD. Salary: £10.50 per hour. Although this is a part-time temporary opportunity, hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on . If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone .