Job description
The Regional Emergency out of Hours Services (RESWS) provides a social work service across the five Health and Social Care Trusts in Northern Ireland outside normal working hours. The Service provides a single point of contact for all telephone calls to RESWS. The post holder will be responsible for providing an efficient and effective call-handling role on behalf of the RESWS service. The post holder will be involved in a range of duties including input of data onto a computerised information system (PARIS). A large proportion of work will be telephone based, receiving and processing calls within tight turnaround times in order to meet service needs. This will entail the co-ordination of their workload ensuring necessary follow up action and deadlines met including monitoring and dealing with confidential, sensitive and complex information. .
Request
4 GCSEs including English Language (Grades A-C / 9-4) or equivalent Plus have one years administrative experience. Or OCR Stage II Text Processing (part 1) plus OCR Stage II Typing / Word processing (part 2) or equivalent qualification. Or Have evidence of one years typing/word processing experience and can demonstrate a capable level of ability.
Address
Form of work
Salary
Belfast, County Antrim
