Call Centre Advisor

Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company.
If you have a background working within a Customer Service, Retail, Sales or Hospitality environment this would be a great opportunity to use the skills you have learned in a new career.

• £23,500
• Opportunity for Monthly and Quarterly Incentives
• Excellent Benefits Package
• Monday - Friday Shift Patterns, with occasional Saturday Shifts
• Hybrid Working (3 Days in Office + 2 Days Work from Home)
• Excellent Public Transport Links
• Full Time, Permanent Position

Key Duties and Responsibilities

• Delivering strong Customer Service, both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience
This is an excellent opportunity to join a strong company who will provide full training for this role. If you feel like you don’t meet all the below requirements but would still like to be considered for the position, please get in touch to discuss further!

• Driven and Confident individual, willing to learn new skills.
• Experience working in a Customer Service driven environment (Retail, Call Centre, Hospitality, Sales)
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

For more information on these positions, please apply to the link and one of our Team will be in touch.