Address
Form of work
SalaryJob title: Call Centre Advisor
Reports to: Head of Central Enrolments
Location - Hybrid 50/50 between Burntwood/Home based
Contract: Full time, Fixed term contract for up to 12 months, 35 hours per week covering shifts of 08.00-16.00, 09.00-17.00 and 10.00-18.00
Salary: £21,500 per annum plus performance bonus
About the role
The Central Enrolments Team was established within Busy Bees in 2020 and since our launch we have gone from strength to strength, supporting over 360 nurseries and all our families who wish to join Busy Bees now and in the future. We operate a Call centre which consists of a mixture of Full and Part time Call Centre Advisors and due to a maternity leave, we are now looking for an additional team member to join us as a Call Centre Advisor on a Fixed Term Contract.
About Busy Bees
Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world with nearly 1000 Centre's globally to date this is the most exciting time to join us!
About the benefits
- Performance bonus approx £350pm
- Hybrid working
- Substantial childcare discount
- Enhanced holiday allowance with an extra day off for your birthday
Responsibilities
- Taking inbound calls from potential customers, providing information on things such as price, funding options and availability of the sessions available within our nurseries
- Booking potential customers in for visits/tours of their chosen nursery/nurseries
- Making outbound calls to customers who have registered their interest in one of our nurseries
- Making outbound calls to customers who are already in their enrolments journey, providing advice, guidance and answering any questions that they may have
- Processing application forms and taking registration fee payments from our customers
- Handling a small number of customer complaints and passing the information on to the relevant internal contacts
- Contacting Nursery teams to find out information around their current and future spaces
- Updating our CRM with notes of each call made/received and assigning future calls/emails to be made/sent
- Hitting KPI's on a weekly basis
- Ensuring each call is handled in the correct manner and achieving a PASS on all of your internal call audits
Key Skills and expereince
- At least 2 years previous experience working within a busy Call centre/customer contact role
- Ability to prioritise workload with ever changing demands
- Work well under pressure
- Works well to complete own goals but is also a great team player
- Passion to deliver the best customer service on every single call
