Address
Form of workAbout the role
Are you an empathetic listener?
Are you also looking to use your critical thinking skills?
International SOS is currently recruiting a Customer Service Executive to join its team of Operations, Medical and Security experts based in London, Chiswick
Key responsibilities
As a Call Centre Agent you will:
-Support and assist members with healthcare and security queries
-Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
-Assess situations, co-ordinate care and communicate logistics across the world
-Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.
About you
In order to be successful as a Call Centre Agent you will need:
-Excellent communication skills (verbal and written)
-Critical thinking and organisational skills to handle a variety of situations
-A passion to help people, and natural empathetic approach
-An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
-Confidence in using Microsoft Office
-Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
-Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred
Benefits
Call Centre Agent will receive:
-Starting Salary of £28,010 per annum, eligible for overtime allowances and salary increases based on performance
-Structured career development track, with opportunities for progression
-Shifts are 3 days on, 4 days off weekly
-18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
-A day’s leave for your birthday
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events
Start date Call Centre Agent: 18th March 2024
#LONDON #EUROPE
