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SalaryOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.? HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.?
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.?
Brook Street are recruiting on behalf of our Public Sector Client for a Fines Officer to work in Leicester, LE1.
This is a 6 month temporary role (with possibility of extension)
Monday to Friday - Between the hours of 08:30 - 17:30 (37 hours per week)
11.88 p/h
Customer Service Advisor
We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients based in Leicester city centre.
This is an ongoing temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go.
If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you.
Candidate requirements:
Have previous experience within a Customer Service role
Have strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be confident and willing to learn
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.
This is an important part of our social value road map and I thank you all for your commitment and support in the roll out of this new scheme. It makes me extremely proud to see PSR leading the way when it comes to diversity in the work place, we are taking action on our commitment to being a driver and inclusive employer which we should all be proud of.
If you feel that this role is one that would interest you and you have the right attributes, then please apply online.
