Alarm Call Handler

Control Room Operator / Alarm Call Handler

Benefits

·Work life balance (4 nights on/4 nights off 12 hour shifts - 7pm to 7am)

·Company pension

·Long service annual leave rewards

·Employee Assistance Programme

·Retailer/Restaurant/gym discounts

·Free parking

The Role

This is an exciting opportunity for a pro-active team player who is organised, punctual and efficient with exceptional telephone customer service to join our alarm receiving centre team.

The successful candidate will be based in our Alarm Receiving Centre Office in the heart of Leicester and will be receiving alarms and incoming telephone calls from our monitored fire and security systems and customers across the UK.

Our centre runs a 24/7 365 days a year operation and therefore this role involves a shift pattern of 12 hour shifts (7pm – 7am), 4 nights on/ 4 nights off and would include some bank holiday and Christmas working if your shift were to fall on those days. Occasional day shifts may be required to cover staff absences.

The successful candidate will be responsible for:

·Receiving live alarms through in house systems (full training provided)

·Dealing with incoming telephone calls

·Dispatching engineers or emergency services to sites

·Liaising with key holders/customers

·General administration

Requirements

·SIA CCTV licence would be an advantage but training and licence will be provided if not

·Excellent customer service skills

·Confident telephone manner

·Excellent punctuality is essential

·Ability to liaise with various outside agencies and personnel

·Computer literate

·Ability to multitask

·Ability to prioritise work load

A Bit About Us

Since Abel was established in Leicester in 1965, we’ve earned our place at the heart of the fire and security industry. We are a third generation pioneering and multi-award winning family business providing a nationwide service throughout our 13 branches.

One of Abel’s successes is having its own Communications & Monitoring Centre (Alarm Receiving Centre), which is a key part of our business and carries a huge amount of responsibility and professionalism.

At Abel you will not only become part of a growing team but also have the satisfaction that you are helping customers to protect what matters to them most with a reliable, consistent, and quality service.

So, if you are you ready to take the next step in your career and contribute towards making the world a safer, smarter place and want the opportunity to enhance and improve your skills; why not apply.

Abel Alarm is an Equal Opportunities Employer

Job Type: Full-time

Pay: £26,243.00-£27,299.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• 12 hour shift
• Night shift

Work Location: In person

Reference ID: ACH