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SalaryWe're currently recruiting a compassionate Call Handler to join our client's team at their Redhill office. In this role, you'll be the first point of contact for patients, ensuring they receive the care and attention they deserve right from their initial call.
As a Call Handler, you'll be based in our client's contact office, collaborating with a diverse team to field incoming calls from patients and healthcare providers. Your responsibilities will include arranging non-emergency patient transport, conducting eligibility screenings, and meticulously recording patient information. Whether it's scheduling same-day transport or confirming future journeys, your excellent communication skills will be vital in interacting with individuals from various backgrounds.
Key Responsibilities:
- Coordinating hospital discharges and transfers, often in urgent situations
- Confirming journeys with service users 24-48 hours in advance
- Collaborating with various healthcare professionals to ensure successful patient journeys
- Upholding safeguarding practices and providing support to service users and colleagues when needed
- Serving as the primary point of contact for patient transport inquiries and assistance
- Keeping abreast of policy changes and undergoing necessary training
- Performing additional duties related to the role
Requirements:
- Strong literacy, numeracy, and IT skills
- Previous customer service experience, ideally in a call center or phone-based role
- Flexible availability to accommodate varying shift patterns
- Commitment to confidentiality and handling sensitive matters with discretion
- Enthusiastic, motivated, and reliable
- Positive attitude and professional demeanor
Shift Patterns Available:
- 10:00 - 18:00
- 12:00 - 20:00 Monday to Friday Hourly Rate: 11.48
Temp to perm opportunity if you get on well!
You will need to have or complete a DBS check, and
Join us and make a difference in the lives of patients every day! Apply now to become part of our client's dedicated team.
