AddressCONTEXT BEHIND THE ROLE: Navigo Health and Social Care have developed various trading arms that address gaps and opportunities in service delivery that are not financed by NHS statutory funding. All our trading arms are developed as stand-alone enterprises with Navigo acting as the parent company and operating within the Navigo ethos on a not-for-profit basis. All trading arm employees are employed on a commercial contract with our trading company Nurtrio, and all profits go into developing and/or enhancing mental health services. As such there are no dividends for shareholders/annual bonuses etc.
We are committed to the prevention and reduction of suicidality and have joined forces with CAMS Care USA to secure exclusive rights to deliver their established and trusted CAMS Care Training Framework across UK territories (incl. N Ireland) trading as Navigo Cams Care UK (NCCUK). CAMS ( Collaborative Assessment and Management of Suicidality) is a proven intervention for suicidality in the USA. Navigo have championed this approach within their services, with the ambition to change the way suicidality and its prevention is more effectively managed across the UK.
NCCUK has been operating for 2 years as part of Phase 1 development activity, developing the in-house systems and protocols to support the launch & ongoing business development & service delivery of the CAMS product. Phase 2 development is scheduled to launch April 2024 and we are seeking a pro-active and committed Business Manager to work with us to take the business to the next level, further developing the infrastructure and client base. Ongoing duties will include maintaining and developing client relationships, providing guidance and advice on availability of courses and pricing, and ensuring our client organisations needs are being met on an ongoing basis and to expected standards. You will work with the NCCUK senior management team to consolidate and grow operations and geographical reach in line with business planning and developing opportunities, and ensure all reporting is consistent, accurate and timely for internal needs and our hosts at CAMS Care USA.
You will also work with teams to align NCCUK with other developing Navigo programmes to ensure a robust and joined-up offer, and work with our Communications Team to establish clear and consistent messages about the detail of our offer. There is also a robust clinical research programme in place, supporting opportunities to develop our reach across the Health and Social Care sector and education sectors. You will initially work with support from the Business Team and longer term, provide supervision to an administrative staff member. You will liaise with clients and follow up enquiries, ensuring needs are addressed in an accurate and timely manner, including targeting & developing new business.
You will also work with a small team of training staff and senior clinicians to manage training bookings and support their external training activity & ongoing training compliance. You will be an enthusiastic team player, keen to support NCCUK to grow and thrive. You will work with colleagues to address the challenges and opportunities that come with developing and sustaining a training offer across the public and private sectors and be pro-active in supporting business continuance & growth to meet income targets. We aim to offer our customers a high-quality experience at a competitive price while maintaining our social sector ethos & sensibilities.
NCCUK has exclusive rights to deliver the CAMS Care Training Framework in UK territories and is a relatively new product to the UK Health & Social Care sector. As such it operates within a competitive arena of other suicidality prevention and reduction training, and will win business through promoting its proven efficacy, and high-quality training, delivered by practising clinicians. As part of a growing evidence base and research programme, you will work proactively with Navigo Comms to spread the word about the NCCUK ethos, liaise with Research Leads and NCCUK Senior Management Team to lead on social media content, identifying opportunities to promote our message, and liaise with all parties to ensure communications about NCCUK activity and research is appropriate & timely. You will combine excellent NCCUK product/service knowledge, sales skills, and interpersonal skills to succeed in embedding NCCUK as the premier service provider of suicidality prevention and reduction training in the UK.
You will be expected to develop an understanding of the NCCUK financial position and targets, and work with the team to co-develop an action/delivery plan with strategies & approaches to business development, supported by Navigo Business Team. You will take part in team meetings and report to Management regularly contributing to reporting forums. ROLE SUMMARY: The Business Manager will join the NCCUK Team working under the direction of Navigo designated Business Manager and NCCUK Senior Management structure. You will be accountable to the NCCUK Senior Management Team to agree a schedule of activity (and attendant client charges), and be responsible for liaising with the staff team to ensure high quality customer experiences.
You will field enquires/bookings from existing/potential customers in the first instance, guiding clients through the processes of training and options and leading on admin to ensure robust documentation. Working alongside others as appropriate you will liaise with Navigo Communications Team to ensure NCCUK website information and events contribute effectively to marketing activities. You will provide business support to the NCCUK Team and have overall responsibility for managing, maintaining and developing the CAMS database and filing systems. As the business grows you will also provide supervision, training and support to additional administrative staff.
MAIN DUTIES / RESPONSIBILITIES: Work with the NCCUK Team to further develop and deliver the NCCUK Development and Delivery Plans, in line with Business Planning Work with the wider NCCUK Teams to develop the UK website & strategies for promotion, liaising with CAMS Care USA as required Manage and coordinate event/activity delivery working closely with others as appropriate to ensure development objectives are met. This includes setting up simple systems/protocols for ensuring different clients are suitably/appropriately serviced in terms of percentage of staff trained and refresher/recertification activity/planning Ensure all training continues to meet CAMS Care Framework standards and ensure all relevant data is available for regular audits Lead on CAMS Care Framework accreditation/submission/renewal for continued certification and exclusivity of the NCCUK training offer Work with Navigo Communications team to develop Marketing & Promotional materials/schedules and ensure all promotional activity is accurate and timely. Manage responding to enquiries and negotiating bookings. Coordinate training staff to deliver services as appropriate to the booking.
Ensure all confirmed booking details are forwarded to finance for invoicing. Ensure any costs that are incurred from third party charges are discussed, identified and signed off by Navigo before entering any verbal or written contracts. Build relationships with Navigo staff & teams to support collaborative approaches to working & problem solving. Ensure a clear understanding of the NCCUK Training offer in all communications.
Source & promote opportunities for engagement with the NCCUK offer & ethos through networking with others i.e., business & networking events. Pursue income targets for the service. Ensure high quality responsive interactions & experiences for clients. Maintain a professional relationship with staff and key internal and external stakeholders, with particular attention to confidentiality and the maintenance of boundaries.
Work with external agencies to maximise potential of service delivery. Adhere to administrative and data capture protocols which record training activities and support the keeping of accurate and complete records of bookings and costs. Ensure that effective monitoring and evaluation systems are adhered to and promote/collect client feedback. Undertake mandatory training as required as an employee.
Actively participate in own continuous professional development. Ensure that all relevant policies are implemented such as information governance, safeguarding etc. under the guidance of the Navigo Business Team/NCCUK Senior Management Team This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS (and ultimately Navigo), these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.
