Capacity Planning Manager

Do you relish the challenge of building something from the ground up? A role where you can truly make your mark?

A position that not only enhances our client service and operational efficiency but also allows you to develop new skills and advance your career.

If you're a results-driven Capacity Planning Manager with a passion for data analysis and resource management, this is your opportunity to dive in, take ownership, and drive new initiatives in a forward-thinking firm.Who ‘is’ Stowe Family Law?We're the experts in family law, boasting over 180 lawyers across 90 offices specialising in divorce, financial remedy, and children law. Our exceptional growth of over 150% in recent years sets the stage for even greater achievements. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it’s like to work here:

• About Stowe Family Law

• Our Culture

• Stowefest 2024 video

Requirements

What’s the purpose of this role?
We're seeking an analytical and detail-oriented Capacity Planner to join our team. Reporting to the Director of Sales, you will be responsible for forecasting, planning, and managing the capacity and resources required to support our Client Service operations. Your role will be crucial in ensuring that our Client Service team has the appropriate resources to meet client demands and achieve business objectives.
You'll be responsible for:

• Capacity Planning: Develop and maintain capacity plans to ensure that the sales team can meet current and future client demands. Analyse historical data and forecast future workload to determine resource requirements.
• Resource Allocation: Collaborate with the Director of Sales and other stakeholders to allocate resources effectively, balancing workloads and optimising the use of personnel and tools. A proactive approach to resource planning ahead of time is key here.
• Data Analysis: Utilise data analysis and statistical methods to predict sales trends, identify bottlenecks, and recommend solutions to improve efficiency and performance.
• Reporting: Prepare regular reports on capacity utilisation, forecasting accuracy, adherence, and resource allocation. Provide actionable insights and recommendations to senior management to support decision-making.
• Process Improvement: Identify opportunities for process improvements within Capacity Planning and resource management. Implement best practices to enhance efficiency and effectiveness.
• Collaboration: Work closely with the sales teams, marketing, people team, and other departments to understand their needs and ensure alignment of Capacity Planning with business goals.
• Tool Management: Oversee the implementation and management of Capacity Planning tools and software. Ensure that these tools are used effectively to support planning and forecasting activities.

• Risk Management: Identify potential risks related to capacity and resource allocation. Develop contingency plans to mitigate these risks and ensure continuity of operations.
  

Ideally, you'll have:

• Proven experience in Capacity Planning, resource management, or operations analysis, preferably in a sales or client service environment.
• Strong analytical skills with proficiency in data analysis, forecasting, and statistical methods.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. This is a new role to our business, so a self-starter mentality/experience of building/creating frameworks is needed.
• Detail-oriented mindset with strong organisational and problem-solving abilities.
• Proficiency in Capacity Planning tools and software (e.g., MS Excel, ERP/WFM systems).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Familiarity with CRM systems and sales processes is a plus.

Benefits

Hours & Salary:

• up to £45,000 per annum, depending on experience
• 35 Hours (Full-time) Monday – Friday
• Flexible working, minimum 20% working from the office - you control how this looks.

Click here to read about our full benefits package -

• A well-being culture, including Mental well-being days and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity, and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medical CrashPlan, 24/7 GP’s, dental, counselling, gym discounts
• Training loans/grants
• Life Assurance
• Contributory pension