Care Home Manager

About our Home:

Rated GOOD, Autumn Vale is a 69 bed nursing Care Home set in stunning landscaped gardens in Welwyn. We offer first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

We are seeking a Care Home Manager to join our team.

The post holder will be the CQC registered manager responsible for the day to day running of the Care Home, demonstrating commitment to Gold Care Home’s values and objectives and ensuring the highest level of customer service, effective management of staff and achievement of agreed financial targets.

Ensure that the care quality commission essential standards are met or exceeded and that residents receive a high quality and responsive care service in a safe and secure environment, promoting person cantered care and bringing them joy, happiness and fulfilment.

Responsibilities & Accountabilities

Care Management:

• To be responsible for the implementation of GCH values and the values and principles in social care practice that has positive outcomes for residents, ensuring that all aspects of life within the home provide joy, happiness and fulfilment.

• Establish and maintain effective methods of communication with all stakeholders.

• Ensure that staff are competent in supporting residents with medication, and where direct assistance is required staff follow guidelines for administration and recording in accordance with GCH medication policy and procedure.

• Ensure that residents have regular reviews and evaluated person centered care plans. Monitoring content and implementation of plans as residents needs change.

• Make referrals to specialist and agencies, i.e. GPs, nurses and other healthcare professionals, to ensure individual needs are identified and met.

• To be responsible for providing and maintaining a safe and secure environment for residents including the completion of comprehensive risk assessments.

• Frequent communication with carers on care issues, ensuring that staff understand their duty of care in respect of medical and other emergencies and are confident in contacting emergency and on call services.

• Supporting family and friends of residents when necessary and appropriate to the client group

• Safeguard all customers and ensure legal compliance with national and local safeguarding policy.

• Manage complaints and concerns appropriately and effectively in accordance with the requirements of the CQC and Company policy

• Work within agreed budgets by ensuring the effective and commercial management of the home in accordance with company policy.

• Ensure that matters relating to residents’ finances are managed in accordance with company procedures and the appropriate CQC regulations

• Ensure that all company, registration, purchasing and statutory requirements are complied with by ensuring that all agreed standards and requirements of care and services are achieved.

• Participating in quality assurance inspections and carrying out regular audits and stock checks.

Home Management:

• Achieve agreed financial targets by maintaining required level of revenue (occupancy and fee levels) and ensuring the most efficient and effective management of resources.

• To provide comprehensive occupancy management, maintaining full occupancy and reporting all details on bed occupancy on time.

• Supporting corporate marketing activities and recruitment initiatives by promoting the company image in the community, providing hospitality to relatives and visitors, producing in-house newsletters, magazines etc. and having an activities/events programme

• Ensuring a safe working environment for colleagues and residents, monitoring all aspects of Health & Safety and food hygiene legislation in the home.

• Take responsibility of communal facilities such as security and the supervision and implementation of activities.

• Ensure that any contracted communal services such as gardeners, cleaners window cleaners are procured in line with GCH’s policies and are monitored accordingly

• Oversee the repairs service, ensuring value for money and liaising directly with local contractors.

• Ensure residents are consulted during the service charge setting process.

Staff Management:

• Responsible for selection, recruitment, induction, retention and development of staff in accordance with legislation and company guidelines.

• Ensure appropriate numbers and skills mix of staff to meet the requirements of the service, managing staff costs effectively, resisting the use of agency staff wherever possible.

• Provide leadership and effective management for all staff employed in the home, promoting an environment that supports dignity and respect and ensuring that the highest levels of performance and standards of work are achieved.

• Monitor and assess attendance, reliability, performance and competence of staff through supervision, direct observations and feedback from residents and stakeholders.

• Responsible for staff training and development needs and ensure that staff receive appropriate induction, mandatory and other relevant training.

• Promote and nurture best practice and brief staff regarding policy and practice issues, ensuring effective internal communication.

• Organise regular meetings for staff and promote active participation in discussions.

Tasks and responsibilities within your area of capability may vary occasionally depending upon the needs of the business. You may be asked to undertake a variation of your normal routine to meet these needs. Your enthusiasm and flexibility will be appreciated.

Person Specification:

• Excellent understanding of the regulatory responsibilities of a Registered Manager.

• Excellent understanding of the principles of high quality, person centered care and support.

• Ability to negotiate a budget

• Knowledge and use of clinical assessment tools

• Understand care planning processes and have experience of writing care plans

• Experience of leading a shift

• Experience of working in the Care Home environment

• Experience of working with individuals with dementia

• The ability to communicate effectively orally and in writing

• Excellent Listening Skills

• The ability to deliver leadership and supervisions

• The ability to work on own initiative without direct supervision

• Maintain a professional manner at all times with regard to confidentiality, dignity and respect

• Excellent Analytical Skills

• The ability to keep calm in emergency situations

• Flexible manner with a commitment to customer care

• Values diversity and shows commitment to equality of opportunity

• Values health and safety and shows a commitment to ensuring a safe working environment

Qualification and Training

• NVQ Level 5 or Diploma

•Evidence of personal and professional development.

• Registered Nurse Certification is desired but not essential.

Benefits:

• Salary up to £70k per annum depending on experience.

• ESAS – Salary Advance

• Employee Assistance Programme

• Perkbox

• Employee of the Month

• Long term service awards

• Blue Light Card

• Professional Development

• Refer a Friend