Care Navigator

Company	Primary CareSee more
Address	Stowmarket, Suffolk
Salary	£23,464 to £25,000pa (pro rata)
Category	Healthcare

Job description

Combs Ford Surgery has an opportunity for a Care Navigator to join our fabulous team on a part-time basis for 20 hours per week, over 4 days.

You would be working for an organisation focused on developing and nurturing staff and delivering excellent quality of care to our patients.

The main responsibilities of the role include:

Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
Provide an efficient and accurate support to the secretarial team, clinicians & patients.

Request

We are looking for a care navigator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous experience working in primary care desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Refer code: 3248144. Primary Care - The previous day - 2024-04-20 05:28