Care & Repair Team Leader

We currently have a rare opportunity to join this growing service as a Team Leader, supervising the various strands of services delivered across Blackpool!
If you can demonstrate a passion and enthusiasm for providing services which support vulnerable people to remain safe and well and living independently at home, and an ability to work in partnership across a wide range of health and public services then we would like to hear from you.
The role - Ref: 24/337
CARE & REPAIR TEAM LEADER
Permanent
37 hours per week
Scale SO1: £32,076 - £33,945 per annum
We are looking for a Team Leader who shares our passion, enthusiasm and commitment to enhancing the lives of vulnerable residents here in Blackpool.
As Care & Repair Team Leader, you will be responsible for the day to day operations ensuring high quality, effective and efficient service delivery. You will ensure adequate staff cover at all times, provide appropriate support, guidance, coaching, advice and instruction to the team as necessary and assist in the recruitment, induction, training and development of staff.
In addition, you will carry out monitoring and quality checks of the service to ensure compliance with all policies, procedures and performance indicators. You will liaise and contract manage a range of contractors, contribute to the development and implementation of the Team, Department and Corporate Delivery Plan, assisting the Care & Repair Manager in setting targets, monitoring and reviewing to achieve continuous performance improvement.
The successful candidate will have management/supervisory skills and experience, including setting, planning and monitoring workloads of team members and significant experience of working with vulnerable customers, particularly those with disabilities and/or the elderly. You must be extremely organised, an excellent communicator with a confident manner, possess highly developed problem solving skills and have the ability to deal with a very busy and varied operational service.
You must have a minimum of 3 GCSE’s or equivalent, at Grade C/4 or above to include Maths and English. A supervisory or management qualification would be desirable.
Any offer of appointment will be subject to a satisfactory enhanced clearance from the Disclosure and Barring Service (formerly known as a CRB check).
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved.
BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• Option to join the AVC-Wise Shared Cost AVC scheme for additional finances for retirement
• 24/7 Employee Assistance Programme and access to counselling services
• Free annual flu vaccinations and Occupational Health Support
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position, please contact Sharon Ellis, Care & Repair Service Manager at sharon.ellis@bch.co.uk.
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. Alternatively, CV’s will be also considered if applying through an online jobs board, but please ensure your application/CV clearly demonstrates your suitability for this position.
Closing date for applications: Friday, 10th May 2024 at midday*
Interview date: Thursday, 23rd May 2024

Proud member of the Disability Confident employer scheme