Case Administrator

Case Administrator

Debt Management

Belfast

£20,000 - £25,000 (dependent upon experience)

Due to expansion our client are now recruiting for a number of advice, customer service and administration roles.

These exciting opportunity entail working within a group of companies and presents an opportunity to join a progressive, fast growing business with opportunities for promotion and career advancement.

The Role

• Client interaction ( phone, video call and occasionally face to face )
• Providing professional customer service to existing clients via telephone, email and face to face when required
• Collation of client documentation
• CRM management
• Updating clients
• Liaising directly with third parties including lenders, solicitors, creditors, letting agents, estate agents etc

The Person

You will be an experienced professional with a track record of delivering a high-quality administration and support service to clients and third parties. This is as fast-paced environment and we are looking for a team player who can deliver favourable outcomes for our clients and our business.

Essential

• Experience of working in a busy, client facing administration role
• Outstanding telephone manner
• Excellent written communication with attention to detail & commitment to accuracy
• Strong numerical skills
• Excellent organisation and prioritisation skills in order to handle multiple tasks, stay focused under pressure and work to tight deadlines
• Updating internal case management system with notes accurately for compliance purposes
• Experience in problem solving by exhibiting critical thinking and adaptability to generate successful outcome for clients
• Proficient in the use of Microsoft Packages including Excel, Outlook and Word
• Educated to a minimum of A Level/BTEC or equivalent and have GCSE Maths and English (grade C and above)
• Continuing to develop your knowledge and understanding of our services including any changes in legislation and processes

Desirable

• Experience of working in a financial services, debt / insolvency, accountancy, banking or legal environment
• Experience of completing financial reviews with clients including income and expenditure, assets and liabilities
• Experience of managing and progressing a client case list as part of defined process
• Proficient in full Microsoft Office suite to include Excel and Word
• Experience using CRM software, Hubsolv, Vision Blue or similar

The Rewards

Competitive salary £20,000 - £25,000 depending on experience

Competitive Bonus scheme

Career progression in a fast-growing company

Learning & Development opportunities

30 days Annual leave + Additional entitlement by length of service

For more information on this oportunity please send your CV to Douglas McDougall