Case Administrator

Location: HMP Dovegate, Uttoxeter
Salary: £22,900
- £23,495Working hours: Full-Time, 40 hours per week, Monday to Friday 8:00am
- 5:30pm (some flexibility on hours is available)
HMP Dovegate is a category B male establishment prison based on the Staffordshire/Derbyshire border near Uttoxeter. The operational capacity is for 1160 prisoners and it takes a whole team of people to keep the facility safe, secure and in proper working order.
As our Case Administrator you will be required to assist the Offender Management Unit with administration duties. This will include generating and safe handling of all documentation relating to offenders residing and of all new arrivals at HMP Dovegate. You will also ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. A key element of this role is computer-based working therefore you will need to possess high level office base skills.
You will be required to carry out sentence calculations in line with the framework, on completion of training you will be required to maintain your competency levels and will gain a licence to operate. You will take accountability of the confidential information held in prison records ensuring it is filed correctly in line with current framework.
Some other key accountabilities include:
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Accurately, record and maintain the monthly data that is to be supplied to the hub managers
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Communicate offender release dates to the offender
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Create licences for offenders who are released from court
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To process court releases in a timely manner ensuring that all necessary paperwork has been received
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Book transport of all prisoners who require transport for court the following day.
What you need to do the job
Essential:
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Excellent communication skills both written and oral
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High level skills with Microsoft Word and Excel
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GCSE passes in English and Mathematics
Desirable:
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Excellent administration skills / experience of working in busy office environment
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An understanding of Offender Management Unit work
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Previous experience of working with Offenders
Why Serco?
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.
What we offer
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Pension – 6%
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Chance to contribute to innovation in the public services
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A company passionate about diversity and inclusion
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Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
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A safe and supportive culture
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A company passionate about diversity and inclusion
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme