Case Management Officer

We are in urgent need of experienced Case Management Officers to join a busy North London Complaints team on 3-month contracts.

You will have extensive experience of investigating and responding to customer complaints at various stages.

You will be a key component of the Customer Assurance process by undertaking all reviews (including Statutory and LGO reviews), appeals, complaints and senior level MP/member enquiries owning, coordinating, and managing these cases to a successful conclusion by investigating, assessing, and identifying appropriate solutions whilst ensuring all stakeholders are kept updated.

There is an immediate star for the right applicant and this role is offered on a hybrid basis with 2-days per week in the office.