Caseworker

Caseworker

We have an exciting opportunity for a Caseworker to join the Victim Support Multi-Crime Team based in Bristol working 37.5 hours per week, Monday to Friday. This role is for 12 months to cover maternity leave.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:
This role is hybrid working between our office in Fishponds and home (and therefore requires an appropriately confidential home space in which to work), with travel around the locality to meet with service users. As a Caseworker you will:

• manage a caseload, delivering excellent services to victims
• provide individual support & information to service users, keeping complex needs central to decisions
• complete risk & needs assessments, following safeguarding policies & procedures
• maintain accurate & confidential case records, complying with data protection legislation
• Enable service users to navigate & understand the criminal justice process, ensuring their rights are upheld in line with the Victims Code of Practice
• develop effective working relationships, promoting effective communication between staff & other stakeholders

You will need:

• Experience of undertaking risk & needs assessments with vulnerable individuals
• To be highly organised and have experience in managing a caseload efficiently
• The ability to communicate sensitively and effectively both verbally and in writing with a wide range of people
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands, needs and interests in an organised and methodical manner
• Sound IT experience, with the ability to use a range of software particularly Word & Excel, databases and Case Management systems.
• To uphold and promote the values of Victim Support and treat colleagues and service users in a fair and non-discriminatory way

Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.